Support Technical 3

Henry Schein, Inc. is the world's largest provider of health care products and services to office-based dental, animal health and medical practitioners. The Company also serves dental laboratories, government and institutional health care clinics, and other alternate care sites. A FORTUNE 500® Company and a member of the S&P 500® and NASDAQ 100® Indices, Henry Schein employs more than 18,000 Team Schein Members and serves more than one million customers.

Provide outstanding support and problem resolution to our professional customer base. Work closely with Dentists and their Staff educating them on product features, efficiency opportunities, etc… Answer, resolve, and log customer calls, identify issues, and provide suggestions and long-term resolutions.

* Following proper troubleshooting steps, ask clarifying questions, and discover underlying causes of concern. * Effectively educate customers on product use and assist them in fully utilizing available features to improve office productivity. * Maintaining effective call ownership by providing timely resolutions, maintaining contact on ongoing issues and managing open items. * Documenting all customer related conversations, steps and actions taken, and results and resolutions obtained throughout each call. * Provides superior customer service and does not sacrifice quality in order to meet statistical goals. * Submits knowledgebase articles on a regular basis to update customer and team member education. * Participates in special projects and performs other duties as required.

* 2 years experience in Software Support, Help Desk, or Call Center Technical Support. * Solid knowledge of Microsoft Windows, Word and Excel. * Knowledge of networks, database structure, and computer hardware. * Solid technical aptitude along with the ability to troubleshoot and problem solve. * Detail oriented and have the ability to handle confidential information. * Excellent customer service, communication, telephone, and writing skills. * Ability to prioritize and adapt to change. * Interpersonal skills with the ability to professionally handle and resolve stressful situations. * At least one Microsoft IT Professional certification. (Windows Client, Windows Server, Microsoft SQL Server, etc) * A Hardware certification is preferred (A , etc) * A Network certification is preferred (CCNA, etc) * Microsoft SQL skills preferred.