Account Manager

Hanover Research is a global research and analytics firm that provides high quality, custom research through an annual, fixed-fee model for clients in the corporate, education, and healthcare sectors. Founded in 2003 and headquartered in Arlington, Virginia, Hanover employs high-caliber market researchers, analysts, and account professionals to deliver a robust service infrastructure that is revolutionary in its combination of flexibility and affordability.

The Account Manager ensures service delivery to existing clients and conducts renewal and relationship-expansion conversations with senior-level decision makers across a variety of industries including; Higher Education, K-12 Education and Enterprise.

* Building relationships with current clients through demonstration of in-depth institutional knowledge, understanding of specific institutional needs or priorities, and the ability to propose custom research solutions; * Navigating Hanover’s partnership offerings on behalf of the organization, ensuring the appropriate service is provided to meet the client’s needs; * Determining appropriate tactics to drive urgency in the renewal and upsell cycle; * Creating the opportunity to expand existing relationships through cross-sell opportunities of other service offerings; * Educating contacts on the benefits of Hanover's products and services through compelling articulation of our business model and value proposition; * Creating customized account plans for each organization, outlining service delivery and revenue-growth strategies for existing and potential clients; * Collaborating with the Content team to ensure targeted and substantive solution delivery; * Meet challenging monthly, quarterly, and annual revenue goals; * Predicting cash retention probability and reporting findings to senior leadership;

* Bachelor’s degree required (business, social sciences, education, communications, political science, economics, psychology, public policy preferred); * 3-7 years of Account Management or Sales experience is highly desired. * Excellent oral and written communication skills; * Willingness to work outside the strict job description parameters, thinking creatively about how to provide the highest level of client service; * Ability to develop relationships, establish credibility, and conduct substantive content discussions with decision makers; * Excellent problem-solving skills and strong ability to think strategically about client management; * Ability to diagnose client needs and identify relevant solutions.