Account Manager

Hanover Research

(Arlington, Virginia)
Full Time
Job Posting Details
About Hanover Research
Hanover Research is a global research and analytics firm that provides high quality, custom research through an annual, fixed-fee model for clients in the corporate, education, and healthcare sectors. Founded in 2003 and headquartered in Arlington, Virginia, Hanover employs high-caliber market researchers, analysts, and account professionals to deliver a robust service infrastructure that is revolutionary in its combination of flexibility and affordability.
The Account Manager ensures service delivery to existing clients and conducts renewal and relationship-expansion conversations with senior-level decision makers across a variety of industries including; Higher Education, K-12 Education and Enterprise.
* Building relationships with current clients through demonstration of in-depth institutional knowledge, understanding of specific institutional needs or priorities, and the ability to propose custom research solutions; * Navigating Hanover’s partnership offerings on behalf of the organization, ensuring the appropriate service is provided to meet the client’s needs; * Determining appropriate tactics to drive urgency in the renewal and upsell cycle; * Creating the opportunity to expand existing relationships through cross-sell opportunities of other service offerings; * Educating contacts on the benefits of Hanover's products and services through compelling articulation of our business model and value proposition; * Creating customized account plans for each organization, outlining service delivery and revenue-growth strategies for existing and potential clients; * Collaborating with the Content team to ensure targeted and substantive solution delivery; * Meet challenging monthly, quarterly, and annual revenue goals; * Predicting cash retention probability and reporting findings to senior leadership;
Ideal Candidate
* Bachelor’s degree required (business, social sciences, education, communications, political science, economics, psychology, public policy preferred); * 3-7 years of Account Management or Sales experience is highly desired. * Excellent oral and written communication skills; * Willingness to work outside the strict job description parameters, thinking creatively about how to provide the highest level of client service; * Ability to develop relationships, establish credibility, and conduct substantive content discussions with decision makers; * Excellent problem-solving skills and strong ability to think strategically about client management; * Ability to diagnose client needs and identify relevant solutions.
Compensation and Working Conditions
Benefits Benefits included

Additional Notes on Compensation

Competitive base salary and uncapped commission potential (Top performers averaging 100K+ OTE),Starting at 18+ days PTO with unlimited annual rollover. 401(K) employer matching program, Comprehensive health and dental benefits package.


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