Airline Account Manager- Passenger Service (SFO Airport)

Hallmark Aviation Services – recognized as the emerging leader in above-the-wing ground handling services – takes pride in our rapid growth and success since our inception in 1989. We attribute our success to a steadfast commitment to you, our Client, your Customers, our 800+ Employees and our Community. Our experienced management team – with over 100 years of combined service – is committed to upholding these guiding principles on which Hallmark Aviation Services was founded.

Hallmark Aviation is seeking a professional Airline Business Manager for a prestigious international airline at the SFO airport. The Business Manager leads the airline operational and administrative processes while coordinating with the airline client/station manager to meet high quality standards.

* Maximize airline account revenues and profitability; Control the budget for labor costs and allocation * Ensure that airline account operates according to schedule and service level agreements * Oversee the long-term analysis of manpower needs, groom potential leaders * Manage, input, and update employee attendance records and ensure appropriate shift coverage using Attendance Enterprise timekeeping system * Develop and cultivates strong customer relations/retention * Support, hire, train their airline account team; coordinates between Human Resources, Training and Quality Assurance department to ensure a compliant and pleasant work environment * Provide hands-on supervision of the staff and delegate workload * Provide direct customer relations support * Ensure cross training of staff members and monitor mandatory training * Administer performance recognition and reward program(s) * Carry out disciplinary action and motivational activities when needed * Process promotion, demotion and termination paperwork * Enforce company policies and procedures (including safety, security, and uniform & grooming standards)

**Preferred Skills and Experience** * Proven leadership abilities and organizational skills * Familiarity with the Aviation industry (or B2B crack): Ticketing experience, passenger service experience * PC basics (Outlook, Microsoft Word, Powerpoint, excel, Adobe PDF, etc.) * Excellent interpersonal, coaching and counseling skills * Self-driven focus on Customer and Client satisfaction * Ability to excel under pressure of meeting extreme deadlines * Able to communicate effectively, both verbally and in writing * Experienced in planning a roster and monitoring work schedules * Able to solve daily problems and make quick decisions within the operation * Able to work varied hours, and flexible to travel if needed. **Essential Requirements:** * Previous Airline Experience: Minimum 3 years airline experience, 1 year Duty Manager or 2 years **Supervisor Experience** * At least 18yrs old, with a High School Diploma or G.E.D. * English proficient, other languages may be required * Basic Math Skills: Adding, Subtracting, Division, and Multiplying * Computer Literate * Able to stand, bend, squat, reach, grasp and pick up items; occasional lifting up to 70lbs * Reading & comprehension of reference materials, instructions, policies & procedures **Basic Requirements:** * Valid US work authorization * Professional demeanor and exceptional presentation * Flexible schedule & availability * Background Check, Fingerprinting required * Drug Screen required on day of hire **Required Training** * Required to study and attend three weeks of training **Language** * English Required