Center Manager, Business

FedEx Corp. provides customers and businesses worldwide with a broad portfolio of transportation, e-commerce and business services. With annual revenues of $46 billion, the company offers integrated business applications through operating companies competing collectively and managed collaboratively, under the respected FedEx brand.

The Business Center Manager is responsible for managing the overall operations at a low-volume center, including supervision of team members and the administration of center sales performance, profitability and customer experience objectives. The Business Center Manager may also be required to perform functions normally performed by Team Members within the Center.

**General Duties and Responsibilities** * Achieve company objectives for sales and profit performance and customer experience objectives within the Center * Direct supervision of team members, including responsibility for: * Hiring of all team members and monitoring new hire orientation procedures * Training and evaluating the efficiency and productivity of team members by establishing performance standards and objectives; conducting regular Operations Reviews and Performance Appraisals and making recommendations for wage increases and promotions, when applicable; ensuring execution on all people related initiatives (i.e. bench planning, climate survey follow up) * Initiating disciplinary procedures, as necessary, for team members, up to and including termination of employment * Ensuring compliance with Standard Operating Procedures (SOP) as immediate supervisor of team members * Ensuring a positive customer experience * Ensure the maintenance of fiscal reporting procedures within center, including accounts receivable, inventory reports, daily sales recaps, and daily bank deposits in full compliance with established company policies * Monitor and direct marketing activities within center to achieve pre-established sales objectives including monthly marketing calendars, media advertising, specialized sales, in-store signage, etc * Recommend equipment and machinery required for efficient production operations and for monitoring inventory level of supplies and materials * Ensure Federal/State Law safety requirements are established within center. In addition, may be required to perform quarterly safety inspections of center * Ensure team members within center are consistently applying FedEx Office Policies and Procedures * Ensure center cleanliness and execution of internal processes * Leads and performs as necessary tasks related to production, retail, self-serve, and shipping services and any other established standard operating procedures * All other duties as needed or required **Essential Functions** * Ability to stand during entire shift, excluding meal and rest periods * Ability to move and lift 55 pounds * Ability, on a consistent basis, to bend/twist at the waist and knees * Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessities * Ability to communicate effectively with customers, vendors, and other team members * Ability, on a consistent basis, to perform work activities requiring cooperation and instruction * Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure * Ability, on a consistent basis, to maintain attention and concentration for extended periods of time * Ability to work with minimal supervision * Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position **Quality Driven Management (QDM)** Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. * Suggests areas for improvement in internal processes along with possible solutions * Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility * Applies Quality concepts presented at training during daily activities * Supports FedEx Office Quality initiatives

* Bachelor’s Degree or equivalent experience * 1+ years of related retail experience, prior supervisory experience preferred * Advanced level of reading, writing and mathematical ability * Ability to lead, direct and supervise * Proficient in Microsoft Office tools including Word, PowerPoint, Outlook, and Excel * For new hires, must meet all FedEx Office employment qualifications in force at time of hiring * For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook