Bodily Injury Claims Team Leader

GAINSCO Inc., is a property and casualty insurance holding company. Through our insurance brand, GAINSCO Auto Insurance®, we concentrate our efforts on the non-standard personal automobile market, specializing in minimum-limits personal auto insurance. GAINSCO was established in 1978 as a Texas corporation and is based in Dallas, with a regional office in Miami. Our insurance operations are conducted through MGA Insurance Company Inc., a Texas corporation.

To supervise the daily activities of the Claims Adjusters within the assigned region in order to ensure quality service, high productivity and compliance with industry guidelines and regulations.

• Directly supervise 4-6 Bodily Injury Adjusters
• Accomplish staff (Adjuster) job results by coaching, counseling, and disciplining employees
• Provide daily and monthly reports
• Conduct unit meetings
• Review and Audit Claims
• Maintain quality service by assuring prompt and accurate handling of claims
• Address escalated complaints
• Ensures all files are consistent and are in adherence to Company and State policies and procedures
• Maintain relationships with vendors
• Maintain positive team morale

• Bachelors Degree
• Minimum 3 years bodily injury claims (Non-Attorney and/or Attorney Represented) adjusting experience in the auto insurance industry
• Minimum 2 years in a claims leadership role
• Full understanding of auto claims investigations and claims processing
• Effective leadership skills a must
• Excellent verbal and written communication skills
• Excellent time management and organizational skills
• Effective negotiating skills
• Knowledge of Texas laws regulating the automobile insurance industry
• Computer proficient: MS Office, MS Word, MS Excel, MS Outlook
• Bilingual (English/Spanish) preferred
• Establish Tenure preferred