Community Manager

Greatist is a startup on a mission to change the way people think about health and wellness. Launched in 2011, it's the fastest-growing brand appealing to millennial audiences. Engaging with 10 million unique visitors every month, Greatist is working with prestigious brand partners such as KIND Snacks, FitBit and more. We won the People's Voice Webby Award for the best Lifestyle site on the Internet in 2014 and in 2015! And we were named one of The 15 Best Startups to Work For in America!

The Greatist community is at the heart and soul of everything we do here at Greatist. They inspire our stories, shape our website, and help us to figure out how we spread our message to the world. The Community Manager will be the resident expert on connecting with the Greatist community, leveraging several tactics including but not limited to social media, email, website and in-person events. You will have the opportunity to design and launch a community program that will reward and help our users evangelize the Greatist brand. Basically, you will represent our most loyal Greatist users and be responsible for bringing our community to life! As part of the Digital Marketing team, you will work closely with all teams in the organization including Editorial, Analytics, Brand Partnerships, Product, and Design teams.

* Develop new community led initiatives and ambassador programs that connects Greatist with our users * Ensure the health of the community by consistently engaging our users in new and exciting ways * Manage recruitment, management, and grassroots marketing tactics to grow the Greatist community by word-of-mouth at scale * Collaborate with amazing colleagues to monitor and measure our community’s success and impact during a very exciting time of growth * Work with product/analytics teams to set up infrastructure and reporting for the Greatist community program * Be the voice of our community within the company * Leverage social media platforms as a means to connect with users talking about the Greatist brand and our content * Administer online surveys, in-person focus groups and other market research methods to provide valuable insights to the team * Design and execute robust engagement and empowerment activities (via social media, email, etc.) to increase community retention and make our users happy satisfaction * Communicate and work effectively with internal teams to execute insights projects * Provide regular, timely and current insights on community activities, successes, and challenges

* Has 2-3 years in customer experience and management with proven experience building a community/ambassador program * Has a healthy obsession with social media and all emerging platforms * Is comfortable and excited about building out programs from scratch * Loves to connect with people and building relationships * Has creative ideas on how to grow a community and retain those already in it * Is comfortable working independently and as part of a team * Has a high level of attention to detail but doesn’t lose sight of the big picture * Is a self-starter, highly motivated and a real go-for-it mentality * Ability to multi-task; understanding and prioritization of workload