User Experience Researcher

We Believe In Sales. At SalesLoft, we live and breathe sales for you – the modern sales professional. We understand that there’s a difference between having a sales team and being a sales organization. That’s why we’ve created the Modern Sales Engagement Platform, allowing you to reach prospects faster and more effectively.

We are looking for a User Experience (UX) Researcher to lead research and analysis efforts that contribute to great experiences for our core platform users. In this role, you will explore user behavior, conduct usability studies, and present findings and recommendations. You will work closely with the Product and UX/Design teams in a highly collaborative and energetic environment.

* Lead usability efforts by writing test scripts and conducting in-person and remote moderated and unmoderated studies. * Work with product management, engineering, and designers to prioritize research opportunities. * Act as “go to” with in-depth knowledge of user interface best practices and standards. Use analytics and research-related methods to support your recommendations. * Serve as a consultant and subject matter expert to the organization regarding how UX research can be leveraged more holistically to solve challenges. * Ability to create wireframes, process flows, user personas, and journey maps. * Take initiative to work collaboratively throughout all departments on receiving and tracking customer feedback. * Act as a user-advocate during the development process, subjecting early-stage designs to usability testing or expert review, and offering implementation suggestions from a user-centered perspective. **By 30 days in:** * Become the expert on the market and its problems by interviewing and observing customers and potential customers. * Identify quick win improvements in the current user experience of the app that improve the day to day lives of users. * Support the product development team on achievement of agile sprint goals, working closely with Product Managers and Scrum Masters to prepare research that align with the product vision. * Learn and understand our development process for feature releases, inter-team communication, and agile processes. Offer solutions on integrating UX research into the development process. **By 60 days in:** * Have credible conversations with engineers about technical design tradeoffs including development frameworks, scalability and performance. * Collaborate with engineering on product development during the discovery phase to assess value, usability and design of product features. * Active involvement in strategic (the “why”), not just tactical (the “how”) realities of the research and recommendations you make. **By 90 days in:** * Contribute to ongoing UX improvements that help the organization build beautiful experiences at a fast pace. * Champion customer feedback and translate into major themes that reflect our customer’s perception of the SalesLoft brand. Offer suggestions on continuous improvements that win our customers' hearts. * Spearhead initiatives managing the customer feedback stream for UX-related items.

* Strong foundation in user-centered design methods and the ability to communicate design decisions effectively to senior stakeholders and team members alike. * At least 2-3 years of relevant work experience, including applying integrating user research into digital product design and development. * Experience with all aspects of usability research, including study design, recruiting, moderation, analysis, and reporting. * Ability to plan your work executing against deadlines. Find ways to maximize the efficiency in an agile process. * Familiarity with methodologies such as focus groups, surveys, and analytics. * Previous startup experience is a huge plus.