IT Generalist

GitHub is the best place to build software together. Over 12 million people use GitHub to share code and build amazing things with friends, co-workers, classmates, and complete strangers. With the collaborative features of GitHub.com, our desktop and mobile apps, and GitHub Enterprise, it has never been easier for individuals and teams to write better code, faster.

GitHub is searching for an IT Generalist to continue building our internal IT program. IT at GitHub assists employees with their technology related issues, buys and tracks gear, helps new hires set up their systems, and takes on larger technology related projects to accommodate the company’s growing needs. This person is able to prioritize their workload and dedicate themselves to supporting GitHub's people and internal systems. We want someone who is passionate about IT, self-motivated, has the ability to provide support to remote employees over whatever medium is available (chat, voice, FaceTime, etc.), who can generally find clever ways of helping us work better, together. If you're organized with gear and finances, and interested in finding ways to work smarter (not harder), read on. If you enjoy working closely with humans, have an interest in gaining additional networking and security experience, and would be excited about being a part of GitHub’s nascent IT team, this role might be a great match! The role is based at our San Francisco, CA headquarters.

* Purchasing and managing assets (computers, monitors, software licenses, etc). * Triaging issues from employees, and troubleshooting with individuals one-on-one. * Working with the onboarding team to set up new hire computers and building access control. * Providing support for services such as video conferencing, remote access, internal web services, and mobile technology. * Apple and mobile device provisioning and management. * Front line for network problems, and working with and learning from our network experts. * Managing access and backups for third-party software (e.g. Google Apps, Box, Lever, SalesForce, NetSuite, etc.) * Providing remote hands support for security and networking teams. * Backup for A/V, both for troubleshooting and running the equipment. * Managing remote office networks and VOIP systems (e.g. managing ISP relationships, Cisco Meraki network equipment, etc.)

**Required experience:** * Fantastic communication skills, both written and verbal. * At least 2 years of experience supporting a company's IT operations. * Service-oriented mindset and the ability to empathize with a wide range of technical experience. * Experience troubleshooting OS X. * Experience with networked and mobile computing environments. * Exposure to networking and information security. * Exposure to scripting and software development. * Must be legally authorized to work in the United States. **Additional preferred experience:** * Knowledgeable of git and the GitHub workflow (this is how we work). * Experience in purchasing or contract negotiations. * SAML based single sign-on and IAM systems. * Mobile device and endpoint management systems.