Our Company

Get Satisfaction was founded with the idea that the relationship between companies and their customers is ready for higher ground. Imagine if customers had permission to have honest, straightforward interactions with companies, and had a way to make their voices heard. What if companies could inspire passionate, loyal customers through more open and bi-directional interactions that lead to true customer understanding? They can. With an online customer engagement community platform. Get Satisfaction is an online customer engagement community platform connecting companies with their customers to foster relationships that unlock new value for both sides and take the customer-company engagement to a whole new place. Companies of all sizes and industries—from Adobe, Intuit, Kellogg's and P&G to Sonos, HootSuite and SugarCRM—rely on Get Satisfaction's customer engagement community platform to modernize customer support, accelerate sales, differentiate their brand, and be able to innovate together with their customers. Increasingly, companies are embracing how customers want to engage in today’s digital world. Get Satisfaction’s innovative customer engagement community platform offers these companies and their customers the fastest time to value. An early innovator in the online customer engagement community space, Get Satisfaction powers thousands of active customer communities that host millions of consumers every month. Based in San Francisco and with offices in Austin and Boston, Get Satisfaction is funded by InterWest Partners, Azure Capital Partners, O’Reilly AlphaTech Ventures, and First Round Capital.