Customer Service Specialist

Gannett is a leading media and marketing company with unparalleled local-to-national reach, successfully connecting consumers, communities and businesses. With the iconic USA TODAY, 109 strong local media organizations in 34 states and Guam, more than 150 local news brands online in the U.K., and ReachLocal, a digital marketing company, we provide rich content through hundreds of outstanding affiliated digital, mobile and print products.

The Gannett Wisconsin Media Sales Center, located at the Green Bay Press-Gazette has an opening for a full-time entry level Customer Service Specialist. Looking for the right candidate to lead sales efforts and customer satisfaction. This position is responsible for answering calls and providing outstanding service to customers looking to place advertisements for their personal and small business needs. You will create and enter advertisements for small business accounts, up-selling into multiple newspapers in all Gannett Wisconsin markets as well as selling digital. This must be done with accuracy and strong customer follow through. Must be able to multitask and communicate effectively with good problem solving skills.

* Maintain existing accounts, build customer relationships, and sustain excellent customer service. * Professionally, effectively and accurately represent our products over the phone, facilitating brand strength and credibility * Support Sales Team and overall Department in meeting annual revenue goals * Develop a network of contacts to identify client needs and deliver effective options/solutions in securing sales opportunities * Effectively prioritize tasks and accomplish responsibilities to product quality results in a deadline driven environment. * Keep records of sales activities in Salesforce.com

* Sales ability with a passion for the selling of print and digital products * Background in advertising preferred; not required * Desire to learn and understand both the print and online advertising industry * Outstanding customer/client focus * Strong work ethic and ability to multi-task * Problem solving skills * Candidates must be available to work 40 hours per week between 8:00 a.m. to 5:00 p.m. Monday through Friday