User Experience (UX) Product Owner

Ferguson raises the bar for industry standards as the top-rated wholesale supplier of commercial and residential plumbing supplies. However, our expertise goes beyond plumbing. We are a diverse distributor that spans multiple businesses including HVAC/R, waterworks and industrial. In the past 63 years, we’ve grown from a local distributor to a $13 billion dollar company with more than 1,400 locations and over 22,000 associates nationwide.

The UX Product Owner delivers innovative products that our customers love. This position is responsible for defining, developing, deploying and maintaining a Product Portfolio that provides value to the customer, helps build a sustainable competitive advantage, and delivers measurable benefit to the business.

* Identify profitable opportunities for the product portfolio based on customer interactions, analytics data and market needs * Prioritize work based on business value, analytics, customer needs and business goals * Chart and publish the Product Roadmap * Create and maintain the product backlog including defining Epics, Themes and Features; assist with the elaboration of those stories to make them granular enough to be achieved in a single sprint * Communicates with customers & prospective customers, as well as stakeholders * Conduct requirement gathering sessions with business owners and project stakeholders * Define customer personas and develop journey maps to guide feature ideation * Participates in usability testing, field testing, focus groups and customer interviews * Define project deliverables, detailing proposed solutions through scenarios, flowcharts, and navigational summaries * Convey the vision and goals at the beginning of every release and sprint * Provide UX design expertise through the entire software product development process, including concept definition, requirements gathering, prototyping, development and testing phases of the development lifecycle * Participate in the daily activities of the agile teams (Scrums, planning meetings, reviews and retrospectives) * Ensure that all copy (including navigation, button and field labels) is clear, concise and user-friendly * Launch products into the market * Manage communication plans to associates and customers * Coordinate the release with other teams, and dependencies * Wind down products that no longer meet market needs * Oversee products already in the market * Establish and report on measurable performance objectives for each project deliverable * Work closely with Support to react to customer feedback * Grow product performance in the market * In addition to the essential job functions described above, all associates will perform duties as requested by management

* 4 year college degree or equivalent. Applicable work experience may be substituted for education requirements. * 3+ years interaction design, information architecture or usability experience - specifically in the areas of application and web design * Excellent analytical, organizational, collaboration, facilitation, and interpersonal skills * Strong understanding of business operations * Understanding of application technology and its capabilities/limitations * Ability to turn complex design challenges into innovative, elegant solutions * Experience participating in user research and usability testing preferred * Excellent verbal, written and oral communication skills. * Practical experience in diagramming tools; other design tools a plus * Contribute to a team environment; able to receive feedback and work designs iteratively