Senior Account Manager

Eventbrite powers ticketing and registration for more than two million live experiences each year, hosting the world’s largest online selection of events. We build technology that allows anyone to create, share, find and attend events of all kinds. Music festivals, marathons, conferences, hackathons, political rallies, fundraisers, gaming competitions— you name it, we power it.

As a Senior Account Manager, you will own Eventbrite’s partnerships with organizers of our highest-profile non-music festivals. We are looking for a relationship expert who can offer strategic support and thought leadership to other industry veterans. We need a negotiation guru who will dig in on complex partnership renewals, loves to run C-level client meetings, and can be a master at positioning the value of our product. If you are smart, driven, and passionate about revolutionizing the ticketing industry, we want to hear from you.

* Own the overall relationship, growth, success, and retention of Eventbrite’s strategic festival clients * Utilize your negotiation skills and business acumen to drive the contract renewal process, as well as upsells * Own client-facing Executive Business Review meetings, including creation of presentation decks * Proactively employ your knowledge of the live events industry, ticketing, and the Eventbrite platform to provide top-notch strategy and thought leadership * Work with organizers and your Account Operations Manager counterpart to develop short and long-term account success plans * Build and maintain exceptional relationships with clients to ensure client retention * Delight our customers by managing expectations and ensuring success both internally and externally

* Bachelor’s Degree * 7+ years of live events industry-specific project management, box office and/or client services experience * Experience managing relationships as well as a proven track record in retaining clients * The ability to manage multiple high priority projects simultaneously, without missing a beat * Impeccable communication skills, both verbal and written * Passion for the live events industry and the inner workings of festivals * An analytical mindset and a creative, make-it-happen spirit * Experience using CRM software and Excel * Strong interpersonal skills, with an ability to foster enduring client relationships