Accounts Receivable Associate

At EMD Serono, we recognized the potential of specialty pharmaceuticals and patient care long ago, and have been dedicated to delivering on their promise ever since.

KEY TASKS & RESPONSIBILITIES (In order of importance and time spent; should include 80% of responsibilities) - Conduct judgment analysis on customer disputes and billing discrepancies. - Follow up effectively with customers, and internal employees for maximum results. - Research and resolution of debit memos. - Research and resolution of credit memos. - Foster strong relationships with both external and internal customers. - Present settlement plans to Management for review. - Resolve old/disputed balances in a proactive and timely fashion. - Apply all cash accurately and timely. - Act as an AR expert for inquiries from outside the department. - Help to improve internal controls and processes. - Perform all credit management activities for new customers and ensure completion within service level agreement time frames. - Create account reconciliations accurately and timely. - Perform annual credit review on direct customer base. - Other duties as assigned.

CANDIDATE’S PROFILE EDUCATION & LANGUAGES - Effective written and oral business communication. - High school degree required. - Bachelor’s Degree in a business related discipline or equivalent experience strongly preferred. PROFESSIONAL SKILLS & EXPERIENCE - 3 years’ experience in Accounting/Finance with direct related experience with full-cycle accounts receivable account reconciliation and cash application experience. - Business to business accounts receivable collections experience. - Experience within a Shared Services Center preferred. - Intermediate computer skills in Microsoft systems, including Excel, Word and PowerPoint. - Advanced phone skills: listens and responds to customer inquiries and handles difficult situations with care. - Familiarity of SAP Financials preferred. - Ability to reconcile accounts. - Basic accounting knowledge. - Ability to solve problems quickly. - Financial statement analysis experience. - Credit management experience. - Ability to work on projects and with teams. PERSONAL SKILLS & COMPETENCIES - Customer Orientation: Dedicated to meeting the expectations and requirements of internal and external customers. - Establishes and maintains effective relationships with customers. - Communication for Results: Delivers clear, convincing, and well-organized messages, - Listens actively and questions effectively, and encourages an open expression of ideas and opinions from others. - Excellent written and verbal communication skills and the ability to interface with all levels of management. - Teamwork: Encourages collaboration and easily gains trust and support of team members. - Results Orientation: Sets to consistently accomplish and deliver results. Is able to determine standards in terms of doing what is appropriate and doing it well. Positive outlook when faced with challenges. Seeks alternative ways to improve processes and resolve problems.