Office Services Clerk

Founded in 1998, DTI is an industry leading legal process outsourcing (LPO) company serving law firms and corporations around the world. At DTI we help our clients accelerate the changes they must make to remain competitive. We manage risks and minimizes costs associated with complex litigation and compliance functions. Our extensive experience in eDiscovery, managed services, litigation support and court reporting is unmatched in the industry.

DTI is seeking a qualified candidate for the position of Office Services Clerk - Law Firm. The hours are 11am-8pm. Provide copy, printing, dvd/cd duplication or other services definied our outlined in DTI's services agreement with client. Provide support for miscellaneous requests and flex services with a "can do" attitude and philosophy. Maintain a positive team-player mentality. Accurately communicate with client staff and DTI team members regarding commitments, deadlines, challenges, requests, etc. Deliver on service commitments in a timely and accurate manner Invest proper effort and QC approach to deliver highest quality work and service. Comply with DTI's standards of operations as set forth in the contract agreement, the site operations manual, and the employee handbook. Expect to uphold the Standards of Service and best practices developed by DTI.

**General:** * Monitor and listen to clients to understand inquiries and requests in order to provide accurate information about the facilities and services with prompt assistance * Perform basic mathematical calculations using a calculator/computer to accurately figure production time and labor time associated with any copy, print, scan or production requests * Follow established guidelines and procedures for receiving, documenting, organizing and mailing out client packages (i.e. parcel deliveries, messenger services, etc.) * Ensure accurate tracking, monitoring and recording of all charges, overtime, logs and entries throughout his/her shift * Answering telephone inquiries, loading/unloading parcels, delivering of parcels, copying, and faxing and guest requests * Due to the cyclical nature of the industry team members may be required to work varying schedules to reflect the business needs of the firm * Specific duties as assigned **Copy Services:** * Immediate attention given to clients entering Copy/Mail Center in accordance with DTI's standard of operation * Accurately produce copy, print and scan projects in accordance to verbal and written instructions * Exhibit ability to take verbal instructions while taking notes to properly produce staff copy projects **Print Services:** * Complete large numbers of reprographics requests for black/white and color photocopies * Operate production printers and copiers, including inputting job-processing settings and managing job queues * Operate finishing equipment (3-hole drills, bindery, laminating, folder, cutter, etc.) according to job ticket instructions * Check document quality before, during, and after each production job * Load copiers with paper and toner as needed * Troubleshoot basic equipment problems, placing service calls when needed * Handle sensitive and/or confidential documents and information * Communicate with manager and client on job or deadline issues **Floor Coordination:** * Provide excellent client service as the first line of contact with the client * Responsible for the organization and upkeep of various satellite copy rooms throughout an assigned work area. This includes the stocking of general supplies, delivery of paper, and basic daily maintenance of the copier(s) in that area * Responsible for the pick-up and delivery of all mail/parcels as well as all copy, print and scan projects that area assigned to the Copy Center

**Qualifications:** * High School Diploma or equivalent * Minimum of 1 year professional level work experience * Previous experience in a client service oriented field preferred * Willingness and ability to learn new skills **Job Requirements:** * Be personable, articulate, knowledgeable and professional in presenting oneself in a professional setting * Ability to learn skills quickly * Flexibility in dealing with simultaneous projects * Attention to detail * Ability to function with a high level of patience, tact and diplomacy in handling any "complaint" situations * Ability to lift or move 40 lbs. or greater * Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 100lbs * Ability to walk, bend, kneel, stand, and/or sit for an extended period of time * Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc) * Working knowledge of Microsoft products pertaining to the specific position including but not limited to Outlook, Word, and Excel etc * Reading, writing, and arithmetic skills required * Visual acuity * Able to convey information and ideas through speech in ways that others will understand * Able to listen to and understand information and ideas presented through spoken words and sentences * Able to speak clearly so listeners understand, identify and understand the speech of another person * Excellent organizational skills * Strong initiative required; ability to work independently with minimal direct supervision