Imaging Service Engineer III

We deliver experiences that enrich and nourish people’s lives through innovative services in food, facilities management, and uniforms. United by a passion to serve, our more than 270,000 employees make a meaningful difference each day for millions of people in 21 countries around the world.

The Imaging Service Engineer III performs maintenance, installation, repairs, adjustments, troubleshooting, and calibration on a broad range of imaging equipment in assigned geography. Adheres to instructions and corporate policies, and demonstrates professionalism with integrity in all interactions with customers and staff.

* Provides technical support (via telephone or on-site) to other engineers. * Provides alternate solutions for critical issues to management prior to implementation. * Provides technical training and mentorship to other Imaging Services Engineers as appropriate. * Establishes and maintains solid relationships with sales and service representatives of imaging equipment. * Leads conversations with the client dealing with escalated service events. * Services imaging equipment in assigned geography which may include any of following modalities: conventional x-ray, R&F, tomography, mammography, ultrasound, CT, MRI, IVR labs, nuclear medicine or linear accelerators. * Performs assigned planned maintenance, installations, repairs, adjustments, calibrations, and safety testing on a broad range of imaging equipment and other medical devices. * Investigates safety issues, hazards and equipment incidents. * Services networked equipment and troubleshoots the root cause of problems. * Performs inspections, quality control and image evaluations. * Makes decisions based on clear instructions and operational rules and procedures. * Makes decisions on the majority of complex issues. * Monitors and maintains quality control of services provided by outside vendors. * Establishes equipment performance baselines, including the documentation of inspections and evaluations. * Interprets test results and makes recommendations to solve performance deficiencies. * Adheres to performance metrics of PM completion, call closure, parts returns, ETTR and others as assigned. * Maintains timely, accurate and thorough documentation required by management as outlined by current policies and procedures. * Plans tasks proactively, effectively utilizes time and consistently contains costs. * Assists in the evaluation and selections of new equipment, accessories, and supplies. * Assists in a consultative capacity in the evaluation of purchase specifications.

* Associate’s degree in electronic technology, or engineering preferred. * Minimum of 5 years experience in the repair and maintenance of imaging equipment. * An equivalent combination of education and experience may be substituted. * Proficient in all skills required for an ISE II. * Certification by the International Certification Commission is preferred. * Extensive knowledge of radiation physics, digital technology and mechanics. * Extensive knowledge of laws and regulations pertaining to imaging equipment and radiation safety, and protection practices. * Extensive knowledge of imaging performance based on regulations, manufacturing practices and institutional requirements. * Business Acumen. * Ability to deal with high-stress/pressure situations. * Excellent oral and written communication skills. * Listening Skills. * Presentation Skills. * Organizational Skills. * Computer Skills (MS Word, Excel, Outlook required). * Analytical Skills. * Results Oriented. * High level of maturity, self-development, and integrity. * Innovative and Collaborative. * The ability to maintain customer focus.