Customer Service Coordinator

Yusen Logistics (Americas) Inc. provides the business advantage to some of the world’s largest retailers, auto manufactures, consumer electronics companies and more. Our services ensure that our customer goods move from production through the supply chain to the end user.

The Customer Service Coordinator manages Air and Ocean Import or Export shipments ensuring effective customer service, accurate shipment processing, timely deliveries and troubleshooting errors.

* Act as the primary point of customer contact in the assigned account: - Primarily responsible for providing effective customer service for all internal and external customers by utilizing in-depth knowledge of operational (import or export) processes. - Manage customer relationship in assigned accounts. - Proactively provide shipment status and notify customers of any delays regarding arrival, delivery or dispatch of shipments. - Ensure Standard Operating Procedures are available for each account serviced. Follow SOP in performance of all operational processes. * Coordinate timely shipments at optimal cost and to customer satisfaction: - Proactively ensure current pricing information is available for all shipments before making necessary bookings. * Co-ordinate with overseas offices, agents, customers and domestic vendors for timely shipments in assigned accounts. * Problem Resolution : - Address customer concerns, trouble shoot errors, provide timely feedback on service failures and follow up on escalations. - Review exception reports regularly, identify and resolve discrepancies. * Provide back-up support in assigned departments.

**Education and Experience** - High School Diploma plus three to five years related experience in air and ocean Import or Export operations is required. Knowledge of import /export regulations, domestic transportation modes and providers is required. An e quivalent combination of education and experience may be considered. * Experience providing customer service to internal and external customers, including meeting quality standards for customer services. * Knowledge of import and export regulations, domestic transportation modes and providers. * Must be able to work independently with minimal supervision, depending on oneself to complete objectives and determining when escalation of issues is necessary * Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates * Ability to read, analyze and interpret verbal and written requests and directions. Must have the ability to compose letters, memos, emails and other written documentation clearly and concisely. Be able to present one's self in a highly cooperative and professional manner with both internal and external customers, vendors, and government officials. * Must have working knowledge of Windows operating system and be proficient in Microsoft software applications (i.e., Word, Excel, Outlook, and PowerPoint.) **Core Competencies and Values** * Inspires the trust of others; Works with integrity and ethically; Upholds organizational values. * Demonstrates ability to comply with YLA Core Competencies: Problem Solving & Decision Making, Accountability & Responsibility, Communication, Collaboration & Teamwork, and Customer Focus . About Yusen Logistics (Americas)