Benefits Analyst

Dropbox simplifies the way people work together. 500 million registered users around the world use Dropbox to work the way they want, on any device, wherever they go. With 150,000 businesses on Dropbox Business, we’re transforming everyday workflows and entire industries.

We are looking for a Benefits Analyst who can help serve as Dropboxers’ main point of contact for benefit questions. A keen eye for detail, a focus on accuracy, and exceptional customer service skills will be a necessity in order to effectively respond to Dropboxer inquiries, reconcile statements or invoices, and coordinate benefits with insurance carriers.

* Assist with the administration of Dropbox health, wellness, life, disability and retirement plans * Act as the first point of contact for employees regarding any Benefits inquiries and handle all issues in a confidential and timely manner * Liaise with insurance carriers and third party administrator regarding claims resolution, and reconciliation of monthly billing statements, including troubleshooting and problem solving of data or Dropboxer issues * Verify, reconcile, and process monthly billings/adhoc invoices, and maintain reconciliation spreadsheets * Partner with insurance carriers, third party administrators and internal contracts team to process vendor agreements and vendor payments set up * Respond to inquiries regarding benefits administration * Administer and maintain the Benefits website * Maintain and manage Benefits materials and documents * Responsible for data maintenance, integrity and regular data audits * Assist with projects where necessary * Additional duties or different responsibilities may be assigned at discretion of manager

* At least 2-3 years of benefits experience * Ability to define and solve problems by using judgment and critical thinking, collecting data, establishing facts, and drawing valid conclusions * Ability to identify, recommend and act on process improvements among responsibilities managed * Strong customer service skills * Ability to work in a high volume, fast paced environment * Demonstrated ability to build and maintain relationships with internal and external stakeholders * A team player with the ability to work autonomously * Exhibits excellent oral and written communication skills * Excellent time management with ability to work with tight timelines and fluctuating workload * Excellent accuracy and attention to detail * Bachelor's degree