Senior Business Systems Analyst

Dolby creates surround sound, imaging, and voice technologies for cinemas, home theaters, PCs, mobile devices, games, and more.

As a Senior Business Systems Analyst in the IT Enterprise Applications team, this position is responsible for engaging business process owners within Sales Operations in prioritizing key business initiatives and objectives to deliver and enhance Dolby’s Services to Cash and Order to Cash business processes. This involves creating and managing the functional deliverables of the software development life cycle (process flows, requirements, functional designs, etc.) and coordinating with IT and other business stakeholders to gain consensus and implement system changes. The Senior Business Systems Analyst should possess strong analytical, problem solving, technical, and project management skills to effectively collect requirements, identify alternatives, and design and deploy quality solutions. In addition to working on new projects, this position will support production applications by analyzing and prioritizing defects and enhancements for recurring releases.

* Serve as the primary point of contact for business stakeholders around prioritization, coordination and escalation of projects, enhancements and issues within the Service Management modules of SAP, particularly in the areas of service orders, service contracts, time confirmation and work center setup * Coordinate with existing Order to Cash Business Systems Analyst to provide support and act as a primary point of contact for either a subset of Sales & Distribution modules – sales orders, pricing, deliveries and/or returns - or specific Dolby lines of business * Responsible for functional tasks and deliverables of the software development life cycle (SDLC) including: process definition and reengineering, high and detailed-level requirements gathering, vendor selection, fit/gap analysis, functional design, testing, training, reporting, support, and continuous improvement of business applications. * Facilitate business process review meetings with subject matter experts to refine business processes to maximize business efficiency. * Gather and define functional, usability, reliability, and performance requirements in partnership with users for the implementation and enhancement of software systems. * Partner with project stakeholders across the business and IT by analyzing all requirements to formulate business specifications and translate those into application functionality, deciding when to advocate and when to compromise to arrive at a mutually acceptable solution. * Create high-level functional designs that are accurately documented and mapped to business or architectural requirements, and communicate those designs to the technical development teams. * Configure SAP Service Management, Sales & Distribution and other modules as appropriate when required in SAP ECC * Document and execute system, performance, and user-acceptance test plans to ensure that the system changes are error-free and meet the approved requirements and designs. * Develop and assist project team members with project scope, estimates and detailed work plans.

* BS/BA degree in Information Systems or Business-related field required * 7+ years experience in information management * Minimum 5 years working on full lifecycle SAP implementations covering requirements gathering, system design, configuration/development, functional testing, go live and support * Extensive experience analyzing, configuring and supporting SAP Service Management and Sales & Distribution modules * In depth knowledge of Services to Cash and Order to Cash business processes as well as integration with other SAP modules (FI/CO, MM, Customer Master, Revenue Recognition) * Strong leadership and negotiation skills and the ability to effectively coordinate and manage cross-functional and technical activities * Demonstrated ability to organize information and processes in a logical and efficient manner. * Excellent written and verbal communication skills required, including extensive experience meeting and presenting finding to senior executives.