Manager for Account Management

DigitalOcean, the cloud for developers, is a dynamic, high-growth technology company that serves a passionate community of technologists around the world. We want to simplify cloud computing for every developer and are working on some of the most challenging and interesting problems in cloud computing.

* You will manage a small team of Account Managers who works with an assigned list of customers ensuring they are getting the resources they need to be successful * Engage with Director and C-Level executives at our customers to understand their business needs * Collaborate with Customer Success, Marketing and Leadership to execute the best possible experience for our most strategic customers * Drive a culture focused on customer loyalty, advocacy and love * Ensure your team is working with customers to ensure they are leveraging the solution effectively and finding value in the service. * Build tools and processes to proactively monitor and identify usage trends in order to uncover renewal risks, while supporting greater adoption rates. * Hold Account Managers responsible for a high level of customer service and accountability to the customers goals as well as DigitalOcean’s * Complete analysis and present periodic reviews of operational performance to customer leadership and DigitalOcean leadership * Ensure all KPIs and relevant customer insights and data are tracked in Salesforce.com * Work both collaboratively and independently within a team setting (we love Slack!) * Champion and advocate for customer requirements within DigitalOcean (be their voice)

* Strong background with technology specifically infrastructure * Excellent verbal and written communication skills * Passionate about sales & customer success * Strong identity with our brand and team culture * Strong analytical skills and pattern recognition * Prior experience in similar environments in Customer Success or Sales, Solutions Engineering roles * Prior management experience * Strong communication skills, with ability to explain technical concepts in clear and concise terms * Startup experience a big plus