Customer Support Agent

DealerSocket is an industry leading automotive CRM – Customer Relationship Management and dealership training provider, serving auto dealers throughout the US and Canada. Founded in 2001 by Jonathan Ord and Brad Perry, DealerSocket is based in San Clemente, California and employs over 300 people, serves over 3000 dealers in US, Canada, Australia and supports over 100,000 active users.

The position is responsible for supporting customers who have DealerSocket products.

• Provide world class customer support via telephone, chat and email to clients and vendors
• Resolve customer’s questions about DealerSocket products
• Provide training to customers on best practices on how to use our systems

Education:

• High School diploma or equivalent; some college course preferred

Experience:

• 1+ years of Customer Service experience, 1+ years of Technical Support Experience desired

Required Skills:

• Excellent verbal and written communication skills
• Excellent customer service skills and a positive attitude
• Strong problem solving and analytical skills
• Ability to respond to a fast paced and changing environment
• Organized and able to multi-task well
• Impeccably dependable
• Display strong teamwork and interpersonal skills
• Ability to identify issues and to solve problems with many variables