Customer Service Representative

DealerSocket is an industry leading automotive CRM – Customer Relationship Management and dealership training provider, serving auto dealers throughout the US and Canada. Founded in 2001 by Jonathan Ord and Brad Perry, DealerSocket is based in San Clemente, California and employs over 300 people, serves over 3000 dealers in US, Canada, Australia and supports over 100,000 active users.

Will be responsible for receiving inbound voicemail & emails requesting training or technical support for DealerSocket, and following up on open tickets until resolution is found. This person will work closely with the customers as well as other departments within our organization to resolve their concerns.

This position is part-time/ full-time with flexible hours. The goal of this position is to gain product knowledge and technical understanding of DealerSocket, with opportunities for advancement within the company upon graduation.

Education: High School Diploma or Equivalent; some college courses preferred

Experience: 1+ years of Customer Service Experience, 1+ years of technical Support Experience preferred

Required Skills:

• Excellent oral and written communication skills are required. Writing samples may be required upon request.
• Must have the ability to work in a fast paced office environment.
• Ability to identify business issues/requirements and to solve problems with many variables and unique situations.
• Must be able to deal effectively with people. Ability to work under pressure is essential.