Support Center Specialist

As the first company to introduce linen and uniform rental services to the world in 1889, Alsco not only pioneered an industry, we created industry standards. Alsco also invented the continuous towel dispenser, pioneered the use of garment lockers, and continues to lead in the laundering and delivery of ready-to-wear uniforms for virtually every type of application imaginable.

Alsco is a privately-held company that is a leader in the textile services industry. Alsco’s internal IT department provides remote technical support for branch locations throughout the US and Canada. Alsco is seeking a Support Center/Abel Trainer who can use exceptional troubleshooting skills to support end users in the use of technical applications.

* Provide technical support to end users on a variety of issues. * Identify, research, and resolve technical problems. * Respond to telephone calls, email, web and personnel requests for technical support. * Document, track, and monitor problems to ensure a timely resolution. * Conduct occasional field training of individual branch personnel on all aspects of computer-based systems. * Conduct remote training of branch personnel on our in-house software application “Abel” using web based (i.e. Adobe Connect) or VNC applications. * Evaluate and document new or changed computer systems. * Perform other duties as assigned by the Support Center Supervisor.

**Qualifications:** * Exceptional verbal and written communication skills, excellent time management skills, and strong attention to detail. * Proven ability to multi-task and work with minimal supervision. * Demonstrated ability to effectively relate to all levels of employees. * Must be able to qualify for a credit card to be used for travel expenses that will be reimbursed by the company. * Must have a valid driver’s license, good driving record, and be of age to rent an automobile. * Must be able to obtain a passport and be able to travel outside of the United States. * Two or more years training experience (preferably in a business environment). **You will bring to the job:** * Competent troubleshooting and analytical skills * Attention to detail * Take ownership of tasks * Be a team player * Have the ability to multitask **Education:** * High School graduation or similar experience and some basic technical knowledge and skills related to above qualifications. **Travel Requirements:** * Ability to travel 40% of the time to company owned and operated locations in the US and Canada. **Typical Physical Activity:** * Physical Demands consist of standing, sitting, walking, stooping, fine dexterity, driving, stooping, traveling by plane or vehicle, grasping, reading, speaking, hearing and lifting up to 20 lbs. * Physical Requirements consist of being able to perform the physical demands. **Typical Environmental Conditions:** * General office environments or areas of a typical industrial laundry facility.