Customer Support Specialist

Redgate Software makes the world's most trusted tools for shipping changes to your database. 91% of the Fortune 100 use our tools. Our tools are technically challenging to make, but really intuitive to use – a philosophy we call ingeniously simple.

We're looking for a passionate and talented person to help our Product Support team provide exceptional customer support for Redgate tools. We need a customer service master – someone who feels our customers' pain and always goes that extra mile to get them out of a jam.

Working alongside our team of talented and experienced engineers, you'll provide first line support to our customers via phone, email and livechat. You’ll be required to manage all incoming requests to the support team, solving them where possible and routing them to the relevant member of the team where appropriate.

In return for taking on this challenging and diverse role, we'll invest in you and your career with:

• All the training and support you'll need to achieve the best work of your life
• The freedom to learn new and exciting technologies
• The chance to think independently and creatively in both finding solutions for our customers and delivering projects for the team
• The opportunity to be part of a team that is helping to shape the role of Product Support

• A passion for delivering the highest quality customer service
• An excellent problem solver
• Self-motivated and enthusiastic
• Excellent organisational skills and the ability to multi task
• The confidence to express ideas and own projects
• The ability to effectively communicate technical ideas, both verbally and in writing
• A drive to continuously develop personal skills, and to help improve the team and Redgate Software as a whole
• A genuine interest in software and technology
• Experience working on a help desk or support center environment
• Previous experience providing phone support
• Experience in a customer service role
• 4-year college Degree (technical, math and science majors a plus, but not required)