Operations and Analytics Manager

Contactually converts your contacts to relationships, all through email. The system identifies when you email a new lead, shows what you already know about him, and asks a few specific questions to learn more: how did you meet, how important is he, what are the next steps. The system then parses your response and automatically pushes all rich data to your CRM.

Contactually is a B2B SaaS startup situated in downtown DC. We’re growing rapidly — in team size, customers, and revenue — and we are looking for a business operations expert to help scale our sales, marketing, and service efforts. Contactually's business operations team works across the sales, marketing, and service team to build solid business processes and be the engine behind our data driven decision making process. As an Operations & Analytics manager you will optimize core SaaS business processes, build/configure the applications that drive them, and guide the decisions made by our business leaders.

* Answer the question “What does Contactually need to do next to grow?” * Use SQL + Excel + Looker to analyze and report on key areas of Contactually’s business * Convert that analysis into new/improved business processes * Work with the team to put those new processes into place * Rinse and repeat * Develop and maintain Contactually’s core business applications and the integrations that link them together * CRM: Salesforce.com * Business Intelligence: Looker + Amazon Redshift * Marketing Automation: Hubspot * Service Center: Desk.com/Service Cloud * Billing & Finance: Stripe/Zuora * Pinch hit across the business teams * Find bugs and suggest feature changes to Contactually's core app to improve the way professionals automate relationship mangement * Hop on sales calls if it helps get deals closed * Writing thoughtful content for Contactually's blog

* Bachelor's degree in Engineering, Mathematics, Economics or similar field * 3 - 5 years experience in a technical and/or strategy consulting role * Analytically minded; with expertise in Excel and SQL * Detail oriented; with experience prioritizing and working against multiple projects at once * People person; loves building strong relationships with peers and senior leaders * A startup, "I work hard because I love it", attitude and the hustle to get the job done