Senior Web Product Manager

At Citrix, we focus on a single driving principle: making the world’s apps and data secure and easy to access. Anywhere. At any time. And on any device or network. We believe that technology should be a great liberator. Freeing organizations to push the limits of productivity and innovation. Empowering people to work anywhere and at anytime. And giving IT the peace of mind that critical systems will always be accessible and secure.

* Manages implementation of end-to-end experience for Support Web Portal, identifies market problems and defines incremental value to the site using market validation results and stakeholder and customer interview data; creates and manages product backlog; manages alpha and beta releases; works with cross-functional delegates for release planning * Collaborates with other Product Managers on implementation of product strategies and lifecycles for multiple projects, and maintains appropriate communication with key to stakeholders. * Presents product roadmap and product strategy for assigned product line to key stakeholders, including executive team * Works with research and design to define experiences to solve customer problems and increasing delight. * Runs workshops and idea-jams with cross functional teams to gather ideas in order to improve customer experience * Collaborates with engineering on an ongoing basis and serves as a key stakeholder in many of the review and approval processes inherent to software development for assigned product; clearly communicates to stakeholders throughout the organization, including Research and Development * Conducts ongoing competitive data analysis and market validation activities for a single existing product, such as customer prospect interviews and market analysis as part of product or feature planning; validates product plans against research results and makes informed recommendations regarding roadmap to senior management * Collects and analyzes operational metrics, including engineering and operations cost, product revenue performance and customer retention * Participates in decisions regarding technology assessments, strategic innovation projects and buy, build or partner opportunities * Creates and manages product backlog; prioritizes user stories based on market evidence, strategic initiative, internal stakeholders needs and revenue opportunity * Works with Product Marketing Manager peer to define and communicate distinctive competence and assists with building business case proposals and other go-to-market documents; assists with product-focused sales and marketing training, as well as analyst interviews * Applies a developing understanding of the Web-based remote access, remote support or collaboration landscape and identifies key areas of competitive difference * Acts as the product expert within the organization for your assigned product line

**Knowledge and Skills** * Bachelor’s degree or equivalent experience required * PMP Certification is a huge plus * Minimum 5 years experience in Product Management, Engineering or Product Marketing in a software company * Exposure to software-based collaboration, remote support or remote access, with SaaS experience a plus * Familiarity with a variety of development, engineering, and sales processes (e.g. Agile, RUP, McGrath’s PACE, Pragmatic Marketing Framework, Sandler Sales, and Value Vision). * Demonstrated ability to be both strategic and hands-on * Experience guiding research – customer, market or competitive – for a significant business line or product set **Competencies** * **Teamwork:** Collaborates with others toward shared goals, exhibits cooperativeness; participates in and supports effective conflict resolution; collaborates cross-functionally; builds and leads teams effectively; puts needs of organization over personal needs * **Communication:** Ensures that communications channels are open and that information and ideas are flowing in all appropriate directions; listens, asks for and uses input; shares information appropriately and openly; is accessible and receptive to positive feedback, constructive criticism and both good and bad news * **Excellence Orientation:** Strives to be the best that one can be and maximizes one's own potential in helping Citrix succeed; exhibits resilience, persistence, tenacity and a continuous mindset for improvement; is goal-oriented with very high standards for quality of work; is strongly results-oriented; helps others keep things on track * **Accountability:** Holds self and those directly involved in own projects accountable for keeping commitments and delivering the best possible performance for all issues related to the product line (product quality, supportability and operability); pays attention to detail, and gets involved and leads others through resolution; assumes responsibility and follows up personally * **Authenticity:** Shows a genuine, accessible and caring personality that builds trust, mutual support and credibility; listens, exhibits humility and gauges approachability of others; maintains composure and is able to be respectful and straightforward with others; develops trusting relationships; is highly ethical with a commitment to deeply held values; takes full responsibility for self; respects the confidentiality of the information they acquire, maintain, and use in their job, and personally disengages from it * **Innovation:** Participates in and supports an environment that is conducive to innovation and new ways of doing things; exhibits curiosity and open-mindedness; suggests new ideas in response to and anticipation of business needs; willing to take risks * **Strategic Thinking:** Demonstrates a big-picture perspective and the ability to consider all relevant information when making recommendations; gathers complete information and makes recommendations based facts, analytical or deductive reasoning and familiarity with business metrics; identifies key issues and understands their impact in a broader context * **Business Savvy:** Demonstrates solid knowledge of business and industry practices, and otherwise shows a command of business fundamentals required to manage Citrix products * **Relays the Vision:** Conveys a compelling vision of where the product is going; exhibits clarity and focus; uses persuasion and influence to connect with others and achieve mutual goals * **Inspires Others:** Motivates others by demonstrating pride, enthusiasm and passion; celebrates success and gives credit to others; exhibits optimism and vigor