VP Operation

CenturyLink

(Albuquerque, New Mexico)
Full Time Travel Required
Job Posting Details
About CenturyLink
CenturyLink (NYSE: CTL) is a global communications, hosting, cloud and IT services company enabling millions of customers to transform their businesses and their lives through innovative technology solutions. CenturyLink offers network and data systems management, Big Data analytics and IT consulting, and operates more than 55 data centers in North America, Europe and Asia. The company provides broadband,voice, video, data and managed services over a robust 250,000-route-mile U.S. fiber network.
Summary
The Vice President of Operations is responsible for overseeing field operations to ensure network reliability and satisfactory delivery of telecommunication services to residential and business customers. They are primarily responsible for service installation and repair, and network rehab and maintenance work. They oversee this for both central office and outside plant areas. The position oversees a team of Area Operations Managers who have teams of Area Plant Supervisors who manage the bargained-for technician organization responsible for doing the installation, repair, rehab work. The organization is not only responsible for ensuring network reliability and operational efficiencies, but also for partnering with the Local Planning and Engineering and Construction teams to prioritize and plan capital investments related to network upgrades or maintenance and rehab jobs. This position is also responsible for growing the customer base and driving revenue through: strong alignment with sales organization, interactions with community leaders and customers, ensuring service quality, support of the technician referral programs, and prompt handling of customer issues. The VPO is a strong leader who works to develop and groom his/her organization through frequent communication, market visits, and skip level meetings.
Responsibilities
- Manage self and team to established safety standards, service quality metrics and sales and revenue targets - Manage to operating employee and non-employee budgets - Drive sales focus on consumer and business segments by partnering with business sales leads, retail sales and market development managers - Partner with peer organizations (C&E, Planning) to ensure network standards and reliability as well as operational efficiencies - Represent company professionally in the local business communities and on occasion before local government and regulatory entities - Continually evaluate process, procedures to ensure operational optimization
Ideal Candidate
- Keen and relentless focus on results and driving operating improvements - Ten or more years in telecommunications or closely related field - Eight or more years in management - Union workforce management experience preferred - Budget management experience - College degree preferred - Effective leadership and coaching skills - Ability to create and present powerful and meaningful presentations regarding performance of market - Strong analytical and critical thinking skills - Ability to travel the state frequently

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