Success Manager

When we started Boost Media over seven years ago, we set out to empower advertisers with a way to provide rich, personalized creative at scale. For years there have been incredible investments into technology platforms to focus on optimizing keywords and bids. Yet at the heart of these, campaign creative had simply been an afterthought, executed through Dynamic Keyword Insertion (DKI), ad templates and other non-unique production approaches. So we set out to change that.

Boost Media is looking for a dynamic individual who wants to be part of building solutions that change the economics and management of PPC test ads. You will have the opportunity to be a part of a high profile startup, working in a fast-paced, rewarding environment, addressing a red-hot market. Boost is seeking an intelligent, articulate, energetic and innovative individual with relevant experience to join our growing team as a Customer Success Manager. You would be managing a book of A-list Enterprise Advertisers, driving massive uplift into their marketing results. You will be responsible for delivering customer satisfaction by working collaboratively to develop and advance key customer initiatives. The position is based in San Francisco

* Cultivate an advisory relationship with clients and manage all components of the client account, including recommending which campaigns to improve, providing ad copy feedback, and communicating value delivered. * Identify and propose new opportunities based on market conditions. * Teach client to be self-sufficient within the service to influence technology adoption. * Keep all client needs, questions, contact information and actions up-to-date using Salesforce. * Reporting provided on a weekly, semi-monthly, or monthly basis to summarize opportunities and previous period results based on the package purchased by the client. * Lead the Discovery Call to understand client's business, identify vertical nuances, success metrics, establish expectations, and derive a strategy. * Serve as the internal customer target helping to define and influence the direction of Boost’s products and services. * Create a standardized workflow for the generation of data driven campaign reports to present client traction and develop other client-facing materials such as presentations. * Identify new revenue opportunities, grow client business and maximize client retention.

* Background in search marketing is mandatory. * 2+ years of experience in online marketing (SEM, SEO, social, mobile, display, etc.). * Bachelor’s degree in Computer Science, Communication, Marketing or a related field of concentration. * Extremely well organized, analytical and capable of handling multiple ad hoc requests for information simultaneously. * Thrive in building strong professional relationships with counterparts from a wide range of departments from marketing to engineering and target the interests of our customers within these groups. * Proven history of self-direction, creativity, and ability to meet deadlines. * Advanced working knowledge of Microsoft Office applications in particular Excel and PowerPoint. * Excellent written and oral communication skills. * Outstanding team player Work experience at Google, Facebook, Marin Software, Clickable, Omniture, EfficientFrontier will be viewed favorably. * Familiarity with Salesforce, Trello, or Tableau a plus.