Teller

BOK Financial (BOKF), Headquartered in Tulsa, Oklahoma, BOK Financial Corporation (NASDAQ: BOKF) is a top 25 U.S.-based financial services holding company with operations in ten states – Oklahoma, Texas, Arkansas, Arizona, Colorado, Kansas/Missouri, New Mexico, Nebraska and Wisconsin. The company began more than 100 years ago in Tulsa and has successfully diversified into a variety of industries, businesses and geographies.

The Teller is primarily responsible for assisting clients and prospects with their transactional and service needs while identifying opportunities to generate referrals to specialists that can offer financial solutions to the client based on their needs. Individual will provide exemplary levels of client experience while following all policy/procedure and pre-established authority levels.

* Provides the highest level of client experience when welcoming clients to the bank, processing their transactions, and assisting them with additional service needs. * Performs a variety of teller transactions (i.e., processes deposits and loan payments, cashes checks, processes checking and savings account withdrawals, and balances within standards, etc.) while engaging clients to uncover additional financial needs and referring them to proper banking center/bank staff for further consultation. * Educates new and existing clients about bank services that provide additional convenience such as online banking, BillPay, E-Statements, and mobile and ATM deposit capabilities. * Achieves corporate standard for controllable losses and approves teller transactions within pre-established levels of authority. Adheres to all corporate policy and procedures.

This level of knowledge is normally acquired through completion of high school or equivalent and a minimum of six (6) months cash handling experience, or equivalent combination of work experience/education which may include accounting, balancing, budgeting, bookkeeping, business management, or customer service. * Working knowledge of bank operations and/or retail sales operations * Excellent client service/communication skills both in person and via telephone; ability to gain information from individuals/customers by asking appropriate questions * Good basic mathematical skills * Strong PC and 10 key skills * Basic product knowledge * Detail oriented, high degree of accuracy (ability to count and make accurate change transactions) * Ability to work in a fast-paced environment & under pressure as needed * Ability to make sound decisions including on-the-spot decisions regarding customer transactions; weighing customer satisfaction issues with the Bank’s exposure to loss or fraud and the ability to think through and rationalize decisions