Software Technical Support Representative

Bluebeam, Inc. develops smart, simple PDF creation, markup and editing software for paperless workflows. Our award-winning products are used by the world’s top architecture, engineering and construction firms, as well as government agencies. We also have a strong following among tablet PC users, students and educators, accountants and even lawyers. Our company is an open, creative environment in which we work hard and have a great time in the process.

As a Software Technical Support Representative, you’ll be on the front lines assisting customers with Bluebeam products, both in how to use the software as well as troubleshooting technical issues. We are not a call center! We want our customers to recognize that another intelligent person is on the other end of the phone or email working to understand their workflow and helping them utilize our tools to do what they do better and more efficiently.

* Serve as front line contact for customers by answering telephone calls and emails * Respond to questions and troubleshoot issues related to use of the Bluebeam software applications, including our plugins into other software applications * Advise customers on software workflows and best practices, helping them achieve the desired end result with Bluebeam products * Qualify technical issues and gather information about their scope, history and details for escalation * Assist with other miscellaneous projects as assigned – because you’re flexible! This includes working interdepartmentally to support Bluebeam philosophies and goals.

* Critical: Customer service skills. Bluebeam has exceptional standards for customer service, not only for the clients we support, but also for our employees. It is our expectation that the person in this role will like to work with others and will help them solve problems with a positive attitude and helpful spirit. * 1-2 years of technical support experience (This is an entry level position). While this is not an internal helpdesk role, experience in this area (e.g. Apple Genius Bar or Best Buy's Geek Squad), is an advantage. * Solid understanding of Microsoft Windows operating systems (Windows 10, 8, 7) i.e. installing and uninstalling programs and drivers, * A positive and proactive nature (You follow through on helping customers get the answers they need!) * Excellent communication skills, both written and verbal (We really mean it!) * A sense of humor (Examples requested – let’s see who reads this!)