Broker/Dealer Operations Manager

Betterment is a smart automated investing service that provides optimized investment returns for individual, IRA, ROTH IRA, and rollover 401(k) accounts. Its technology enables users to manage their investments in a customized, diversified portfolio. Charging a management fee of 0.25%, the company’s mobile app enables users to access, view, share, and review their portfolio’s activities as well as deposit and withdraw money from anywhere, anytime.

Do you want to run a “robo-custodian”? Manage hundreds of thousands of customer accounts, with over $3 billion in assets and growing rapidly. Forget about decades-old, decrepit “IT” — have your work supported by a nimble team of world-class software engineers, who will help you operate the most efficient, automated carrying broker-dealer in existence. Help us scale the first great 21st century “full stack” financial services company.

• Monitor and manage daily securities and cash reconciliations, and 15c3-1 and 15c3-3 compliance generally
• Ensure timely processing of all customer-level and firm-level financial transactions
• Enhance and implement processes for handling and tracking customer requests, including in-kind transfers and rollovers
• Oversee day-to-day AML, KYC and SAR processes, and constantly enhance and streamline these processes, as appropriate
• Provide support, and eventually manage regulatory exams
• Ultimate point of escalation and resolution for all B/D-related operational issues
• Work with operations product managers and with engineering to constantly improve and automate all of our processes, with state-of-the-art technology
• Continually monitor operational capacity and keep management alert to hiring needs of the operations team

• Bachelor’s degree in finance, economics, or related field. A passion for investing and a broad knowledge of the securities industry
• Minimum of 4 years brokerage industry experience. Extensive familiarity with SEA Rules 15c3-1 and 15c3-3
• An affinity for constant improvement of operations via technology and automation, all while maintaining airtight internal controls
• Deep focus on exceptional customer experience
• Experience with external and internal audits
• Extremely detail-oriented, with superior multitasking skills
• Analytical prowess / Excel skills / exceedingly sharp with numbers
• Ability to draft clear policies and procedures. A healthy obsession with compliance