Field Operations Manager

Assurant, Inc. helps people protect what matters most to them. We provide specialty protection products and related services to safeguard against risks. With a strong commitment to service, sophisticated technology and an array of flexible tools, we build solutions to meet customers’ needs.

The Field Operations Manager is responsible for achieving goals in regards to premium persistency, cross-selling, and budgeting. This position reports to the Vice President of Sales Office Operations. Achieves Goals * Manage existing block of business to ensure target premium retention / persistency goals set each year. Responsible for coaching team to manage individual offices to persistency goals. * Set individual and office cross sell goals. Coach and monitor results through consistent updates with individuals on monthly basis. * Develop collaborative relationships and partnerships with VPs and Sales Managers within region. * Partner with Sales Manager, Sales Reps, Employee Benefit Advisor’s (EBA), Strategic Benefit Advisor’s (SBA) to create and manage annual service plans for all enforce accounts. * Partner with Customer Advocacy to share resources and responsibility towards a common goal. * Partner with Benefit Communication leadership on all Enrollment and Re-Enrollment collaboration. * Initiate and facilitate conference calls and other forms of communication to maintain internal relationships. Leadership * Coach and develop direct reports, which can be geographically dispersed, to reach their maximum potential within their assigned roles. * Set clear expectations of staff through office meetings and one on one updates. * Conduct ride-alongs with staff based on agreed upon criteria set by manager (attend customer meetings for enrollments, installations, renewals). * Manage to a stated office and expense budget for self and direct reports. * Monitor delivery of customer service model within region to maximize customer satisfaction, growth, and premium persistency. * Monitor, track and provide feedback to SBA and EBA’s regarding comp and goal attainment on a monthly basis during individual updates. * Monitor track and provide feedback to Office Coordinator’s (OC) regarding office goals, role responsibility and support. * Attend and participate in all management meetings and conference calls. * Track metrics related to compensation and performance via electronic reporting. * Develop team environment by clearly communicating office and individual goals. * Create consistency across all offices through communication and partnerships with all Field Operations Managers. * Visit brokers or policyholders as needed to facilitate escalated service issues. * Screen, interview and select candidates for open support staff positions in conjunction with Vice President, Sales Operations and HR. * Manage all SBA, EBA, and OC’s by providing feedback as well as facilitating training and development for staff on products, processes and systems. * Conduct performance evaluations and update ATM (Assurant Talent Manager) for SBA, EBA, and OC’s. Projects * Take part in committees, special projects, and other strategic initiatives as necessary to support the vision and growth of the Company.

Minimum Qualifications * 2+ years of management experience in a professional corporate setting. * Licensed in Life and Health insurance or will obtain license within 2 months of hire date (for all states in which the FOM has direct reports). * Ability to travel minimum of a 65%. * Demonstrate effective leadership style that can be successful with large, geographically dispersed teams. * Strong data analysis and multi-tasking skills. * Ability to coach staff to drive performance improvements. Preferred Qualifications * Bachelor’s Degree * Insurance industry knowledge, specifically working in the employee benefit space in a role that involves conducting performance evaluations and dealing with personnel issues, and working experience in an account management field. * Experience in implementing process and system improvement plans.