Enrollment Manager

Assurant, Inc. helps people protect what matters most to them. We provide specialty protection products and related services to safeguard against risks. With a strong commitment to service, sophisticated technology and an array of flexible tools, we build solutions to meet customers’ needs.

Description Enable Voluntary Growth Strategy * Provides leadership and direction for all benefit communications and enrollment events * Gain the trust and confidence of the broker and policy holder in order to drive Assurant’s enrollment strategy. * Partners with sales in support of broker/policyholder presentations. Serves as the primary interface with customers and broker. * Promote all aspect AssurantWorks utilizing experience in conjunction: * Finalist presentations * Determine Enrollment Strategy * Develop timeline * Benefit communication platforms * Expense and resource management * Hand off to Customer Advocacy and help position re-enrollment strategy * Develop and manage effective and efficient operational business model for their region. * Define the Enrollment strategy for the current new issue as well as set the expectation for future enrollment events. Successfully Management the Enrollment Process * Conduct intake meeting with the Broker/PH to determine the Enrollment strategy and conditions necessary for success. * Conduct Case Prep training with Benefit Counselors * Initiate enrollment process including accurately and timely population of Case Manager * Manage the expectations for broker and policy holder on the enrollment conditions and capabilities * Analyze results of the daily reports including participation, premium per interview, seen/unseen, etc … * Debrief and provide feedback upon case completion Develop & Maintain Relationships with Benefit Counselors * Recruiting, Training and Onboarding of Benefit Counselors * Quarterly evaluation of Benefit Counselor team * Coordinate with Regional Manager to implement network development strategy where necessary

Minimum Requirements: * High school diploma or GED * 1 year of employee benefits insurance experience * Licensed in Life and Health or ability to get a license within 3 months of hire. * Travel - Must be able to travel to the sales offices for meetings and to broker meetings and enrollments in the field at least 50% of the time. Preferred Qualifications: * College Degree * 3 years of experience in in worksite and/or voluntary insurance products * Bi-lingual skills would be beneficial * 1+ year of experience in customer service and advocacy orientation * Experience working in or supporting a field sales environment * 1 year of experience interpreting reporting data in Excel format * Strong analytical skills and creative problem-solving capabilities * Experience with various enrollment software and benefit administration platforms. * Strong planning and organizational skills * Strong presentation skills * Strong verbal and written communication skills * Ability to build strong relationships