Enrollment Manager

Assurant, Inc. helps people protect what matters most to them. We provide specialty protection products and related services to safeguard against risks. With a strong commitment to service, sophisticated technology and an array of flexible tools, we build solutions to meet customers’ needs.

Description

Enable Voluntary Growth Strategy

• Provides leadership and direction for all benefit communications and enrollment events
• Gain the trust and confidence of the broker and policy holder in order to drive Assurant’s enrollment strategy.
• Partners with sales in support of broker/policyholder presentations. Serves as the primary interface with customers and broker.
• Promote all aspect AssurantWorks utilizing experience in conjunction:
  • Finalist presentations
  • Determine Enrollment Strategy
  • Develop timeline
  • Benefit communication platforms
  • Expense and resource management
  • Hand off to Customer Advocacy and help position re-enrollment strategy
• Develop and manage effective and efficient operational business model for their region.
• Define the Enrollment strategy for the current new issue as well as set the expectation for future enrollment events.

Successfully Management the Enrollment Process

• Conduct intake meeting with the Broker/PH to determine the Enrollment strategy and conditions necessary for success.
• Conduct Case Prep training with Benefit Counselors
• Initiate enrollment process including accurately and timely population of Case Manager
• Manage the expectations for broker and policy holder on the enrollment conditions and capabilities
• Analyze results of the daily reports including participation, premium per interview, seen/unseen, etc …
• Debrief and provide feedback upon case completion

Develop & Maintain Relationships with Benefit Counselors

• Recruiting, Training and Onboarding of Benefit Counselors
• Quarterly evaluation of Benefit Counselor team
• Coordinate with Regional Manager to implement network development strategy where necessary

Minimum Requirements:

• High school diploma or GED
• 1 year of employee benefits insurance experience
• Licensed in Life and Health or ability to get a license within 3 months of hire.
• Travel - Must be able to travel to the sales offices for meetings and to broker meetings and enrollments in the field at least 50% of the time.

Preferred Qualifications:

• College Degree
• 3 years of experience in in worksite and/or voluntary insurance products
• Bi-lingual skills would be beneficial
• 1+ year of experience in customer service and advocacy orientation
• Experience working in or supporting a field sales environment
• 1 year of experience interpreting reporting data in Excel format
• Strong analytical skills and creative problem-solving capabilities
• Experience with various enrollment software and benefit administration platforms.
• Strong planning and organizational skills
• Strong presentation skills
• Strong verbal and written communication skills
• Ability to build strong relationships