Technical Account Manager

Andela

(New York, New York)
Full Time
Job Posting Details
About Andela
Andela is a global engineering organization that connects leading technology companies and talented software developers from around the world. We enable companies to build high-performing engineering teams while providing a platform for talented technologists to accelerate their expertise. Backed by Chan Zuckerberg Initiative, GV (Google Ventures) and Spark Capital, Andela is building the next generation of global technology leaders.
Summary
As a Technical Account Manager you will be responsible for the Technical Account Management of a portfolio of clients. Key performance indicators that you will be measured on include: * Contribution on achieving financial client targets including increase in # of Fellows at client * Knowledge of and relationship with clients * Client satisfaction This role is a largely client-facing role which requires you to work on both strategic long term and short term plans and delivery quality. You will need to build strong relationships with clients on various levels as well as acquire thorough knowledge about their business. You will also need to ensure client satisfaction with the Fellows assigned to their accounts by working with the Fellows to provide technical and delivery guidance.
Responsibilities
* Manage a portfolio of clients * Build strong and positive relationships with clients at various levels * Build and document knowledge about the clients business and technical setup * Ensure client’s concerns are resolved in a fast and professional manner * Provide feedback and any important client information to Success team * Identify any training/knowledge needs for clients and colleagues * Provide weekly status reports to client and senior management on the status of engagements * Provide technical direction and guidance to the Fellows assigned to the project. * Provide guidance and mentorship to the Fellows on how to update status, propose a coding approach to a user story, respond to code review comments and generally interact with clients. * Educate clients on best practices for working with remote developers and update the client onboarding and fellow onboarding handbooks with those best practices. * Make recommendations for improving training program based on interactions with the Fellows
Ideal Candidate
* Passion for our mission * 5+ years of proven prior technical / project Management experience managing multiple/simultaneous IT projects with offshore resources * Experience managing Agile, Scrum, or other rapid application development teams to deliver technology solutions that meet customer expectations for timeliness and quality * Excellent oral and written communication skills; Ability to effectively communicate across third parties and technical and business product managers * Experience in clarifying objectives, dealing with ambiguity/under-defined problems, advocating for simplification, and influencing teams * Strong experience with remote offsite development * Ability to manage multiple priorities and projects while working for multiple clients and as part of an inter-departmental team in a fast-paced environment * Experience in a pre-sales or sales role preferred * Bachelor’s Degree required

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