Professional Technical Architect

AT&T is a telecommunications company that provides wireless communications, local exchange, and long-distance services for consumers and businesses in the United States and internationally.

Responsible for translating business needs into technical solutions and defining solutions to problems through reasoned application of information technology for gathering, organizing, and reporting on customer data.

**Key Roles and Responsibilities:** * Designs, develops, documents and analyzes overall architecture of systems and software to be used to advance the customer satisfaction survey strategy across att properties. * Researches, proposes, and assists in implementing surveying solutions that meet performance, usability, scalability, reliability, and security needs while aligning with corporate and IT solutions. * Interfaces with web and mobile application teams to implement survey solutions for survey configurations and site survey tagging across desktop and mobile platforms. * Solid understanding of big data concepts, structured and unstructured data, and challenges for sharing and reporting on multi-sourced data. * Experience in web development, database schemas and programming, and familiarity with analytic tools. Knowledgeable in development processes. * Researches and recommends technology to improve the current systems. * This position provides training and guidance to others in work area by breaking down information in a systematic and logical manner. * Cultivates good working relationships with peers. **Additional responsibilities include:** * Application pre-requisites and requirements discovery and analysis * Architectural configuration and standard process development (i.e., Agile, Waterfall, etc) * Scheduling and deployment procedures * Working with User Experience design teams * Building/consulting on web analytics technical requirements * Creating customer segmentation and online visitor profiles * Ability to understand/knowledge in manipulating large data volumes (ie.Big Data) * Working with tag management systems

**Required Qualifications** * Bachelor's degree in Computer Science, Computer Engineering or related technical field * 5+ years related technical architect experience * Understands web analytics, website tagging/monitoring, JavaScript functions, APIs, database design, web technologies, ETL processes * Proficient in data communications protocols (TCP/IP, v4/v6, MPLS, BGP, OSPF, GMPLS, etc.) * Well-versed in security (encryption, certificates, firewalls, VPNs, etc.) * Proficient in system performance measurements, troubleshooting, support, monitoring and optimization * Knowledge in network and system architecture (Subsystems, interfaces, hw/sw dependencies) * Proficient in Network Management, Tools and Protocols (Configuration, IP Network Address Management, Performance Management) * Previous experience with managing survey data or knowledge of survey methodologies (a plus) **Desired Qualifications** * Enterprise wide deployment planning and support for mission critical applications for major releases, both business and infrastructure related * Develop technical documentation on applications and systems * Ability to work with technical and business-oriented teams