Station Manager I

Amtrak

(Chicago, Illinois)
Full Time Entry-Level Travel Required
Job Posting Details
About Amtrak
Amtrak connect businesses and communities across the country and move America’s workforce toward the future. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States.
Summary
Are you ready to join our team? This position is accountable for all employee, passenger and train related activities in Chicago Union Station.
Responsibilities
- Manage and direct all passenger and train-related activities involving station operations, ensuring an efficient, passenger-focused and well organized operation in compliance with Amtrak, and regulatory policies and procedures. - Manage employees involved in providing service to passengers including: boarding of trains, red cap and checked baggage, ticketing, dissemination of passenger information including operation of passenger information systems, assisting disabled passengers, cleaning and maintenance of station facilities. - Ensure safe and efficient station operations, optimizing employee contribution, passenger service, and on time performance while providing appropriate level of leadership. - Encourage and enforce staff compliance with corporate policies and procedures relative to customer service and recovery, accounting procedures, safety, security and environmental protection requirements, as well as uniform and grooming standards. - Adhere to headcount standards, training, measuring and improving performance, counseling and appropriately discipline and reward station service employees in compliance with corporate standards and labor agreements. - Serve as a liaison with Customer Service, Mechanical, Material Control and other departments, as necessary and where appropriate to coordinate and resolve service issues, including train delays, equipment and mechanical issues and service disruptions to assure passenger accommodation and crew availability. - Calmly handle service disruptions and recovery efforts and ensure implementation of proactive service recovery procedures designed to minimize passenger inconvenience. - Manage and oversee station employees and/or station service remittance audits to ensure compliance with policies and procedures and to protect revenue. - Promote and encourage productive and professional relationships with local and state agencies, railroad personnel, commuter agencies (if applicable) and labor organizations and external contractors and vendors to support corporate goals for financial support and service delivery. - Ensure compliance of Amtrak, local, state and federal mandates policies and procedures.
Ideal Candidate
**Required Work Experience:** - Direct experience leading a large, multiple-function, customer services operation. - Direct experience leading a multi-faceted & diverse workforce serving a diverse clientele. - Demonstrated ability to lead a successful passenger & occupational safety program. - Demonstrated ability to work effectively in fast-paced environment and to quickly re-focus attention to accommodate shifting train, service, and passenger priorities. - Demonstrated ability to learn all of Amtrak policies and procedures. - Demonstrated leadership, supervisory, customer service, conflict resolution and problem solving skills. - Experience with Microsoft Office. - Ability to manage time effectively in order to respond to employees, customers and stakeholders quickly and accurately. - Demonstrated ability to work under pressure, meet deadlines and work all hours and days. - Demonstrated experience communicating orally and in writing within and outside of the organization. **Preferred Work Experience:** - Bachelor Degree in Business Administration or related field, - Five (5) years of demonstrated supervision experience of front line customer service employees. - Five (5) years of experience in a financial institution. - Demonstrated knowledge of and experience in operations, ticketing, mail baggage and express, building maintenance, service delivery, passenger handling, and TCU labor contracts.
Compensation and Working Conditions
Benefits Benefits included

Additional Notes on Compensation

* Competitive pay, benefits that protect you and your family.

Working Conditions

* Travel Requirements:Up to 25%

Questions

Answered by on
This question has not been answered
Answered by on

There are no answered questions, sign up or login to ask a question

Want to see jobs that are matched to you?

DreamHire recommends you jobs that fit your
skills, experiences, career goals, and more.