Senior Manager

Amtrak connect businesses and communities across the country and move America’s workforce toward the future. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States.

The Senior Manager Middleware Support may manage multiple IT processes while managing the Middleware Support Operations team. This role will provide services to internal and external customers.

* Responsible for aligning information technology planning with the business strategy. * Maintaining awareness of emerging technologies. * Influences strategic decisions regarding the technical direction of the business. * Designs technology solutions that may span the full spectrum of IT hardware and software. * Creates prototypes and lead initial development or enhancement efforts. * Typically focuses on one or more systems that can significantly impact the operational effectiveness of the organization. * Provides assistance with escalated support issues. * Mentors others within technology-related areas. * Provides subject matter expertise on various project teams. * Works with business partners to understand business needs. * Leads and participates in a IT advisory board(s) to manage IT services demand. * Duties include communicating needs and priorities and providing feedback on pricing and investment. * Provides input to business technology planning within their functional area. * Implements solutions consistent with the architecture. * Manages the development and implementation of IT initiatives to support business strategy. * Provides high-quality services at optimal cost to customers. * Measures service performance and implements improvements as needed. * Manages the improvement processes that impact customer satisfaction and relationships. * Owns the designated processes and is accountable for ensuring that establishes processes are followed. * Participates in the development of IT budgets. * Tracks and takes appropriate steps to stay within budget. * Develops and implements technologies to improve the performance of multiple business processes and increase profitability. * Participates and provides input to the SLA development process. * Ensure internal SLA's are met. * Provides advice and counsel to the vendor relationship decision-making and contract development processes. * Reviews service provider performance. Identifies and confirms performance problems and notifies contract managers. * Meets regularly with team to gather work statuses. * Discuss work progress and obstacles. * Provides advice, guidance, encouragement and constructive feedback. * Ensures work, information ideas, and technology flow freely among the section. * Establishes measureable individual and team objectives that are aligned with business and organizational goals. * Documents and presents performance assessments. * Recognizes and rewards associates commensurate with performance. * Implements organizational practices for staffing, Equal Employment Opportunity (EEO), diversity, performance management, development, reward and recognition, and retention. * Identifies the roles, skills and knowledge required. * Ensure staff has the resources and skills needed to support all work initiatives. * Participates in IT workforce deployment activities. * Generates appropriate communication, process and educational plans for mitigating the disruption of change. * Identifies and removes obstacles to change. **Supervisory Responsibilities:** * Yes

**Preferred Education:** - Master's degree in related technical/business areas or equivalent. **Work Experience:** * Demonstrated relevant technical and business managerial experience. * Must have IBM WebSphere, JBoss Certifications, Training Experience. * Demonstrated experience with WebSphere Clustering, Building, installation, configurations and deployments. * Demonstrated knowledge of Hybris, Mulesoft or Salesforce will be an advantage. * Demonstrated experience in managing Middleware Support Operations. * May require knowledge of one processes/services. Business experience should include assignments in one or more business and technical processes. * Demonstrated experience in managing teams and building relationships with people at a variety of levels. * Demonstrated understanding how IT strategies support client business strategy. * Demonstrated ability to approach issues with both business and technical expertise. * Demonstrated ability to influence people while helping to define strategic business and technical plans. * Demonstrated ability to launch and deliver one or more IT project(s) on time and within budget. * Demonstrated interpersonal skills, and ability to work well with others in an integrated team environment, and must be self-motivated. **Preferred Word Experience:** * Demonstrated knowledge of Six Sigma/Lean. * Additional IT/Business Certifications relative to the position. * Demonstrated experience working in real time 7x24 IT operations environments. **Employment Experience Requirements:** * 5 - 7 years of experience. **Communication And Interpersonal Skills:** * Must have excellent verbal and written communication skills.