Customer Service Specialist

At Ajilon Professional Staffing, we are a leader in temporary and permanent recruitment and the placement of top talent. Our areas of specialty include organizational leadership and support positions in HR, non-clinical healthcare, office administration and more.

Do you have 3+ years of experience in a Customer Service, Data Processing or Project Management role? Please read on about a newly created role as a Customer Service Specialist with a solidly established and growing company in the Western Suburbs of Chicago. You will responsible for coordinating and implementing customer service orders and managing assigned accounts.

* Manage assigned customer accounts and a high volume of orders within different stages of production. * Process and project manage assigned accounts to ensure 100% customer fulfillment. * Attend production meetings and communicate any concerns related to customer jobs and production capabilities. * Order, Track and Manage customer quotes and purchases. * Work closely with sales, operations, and purchasing departments to ensure seamless response to customer requests and requirements. * Manage change control, testing and problem resolution. * Work closely with sales and management on customer project proposals.

* 3+ Years of Experience in Customer Service, Data Processing or Project Management. * Associates Degree or equivalent related experience. * Experience with multiple ERP systems and Microsoft Project. * Proficient in Microsoft Office Suite applications. * Organized, detailed oriented, positive and customer service focused. * Knowledge in the printing industry is a plus. * Graphic Design background a plus. * Project Management Professional Certification is a plus.