Inside Sales Coordinator

Yusen Logistics

(Elk Grove Village, Illinois)
Full Time Entry-Level
Job Posting Details
About Yusen Logistics
As a part of the NYK Group, Yusen Logistics (Americas) Inc. performs a key role in keeping world trade moving by offering air and ocean freight forwarding, global warehousing, reverse logistics, intermodal and multimodal transportation, and supply chain solutions to some of the world’s largest industries.
Summary
The Inside Sales Coordinator in the International division is responsible for assigned account or trade lane customer retention, volume or revenue growth and customer satisfaction. The Inside Sales Coordinator is primarily engaged in supporting Account Managers or Route Development Managers in managing and growing assigned accounts or trade lanes, by closely monitoring new volume growth opportunities and accounts in the pipeline
Responsibilities
**Account or Trade Lane Management and Customer Service:** * Develop strong relationships with assigned clients, YLA branches and overseas trade lane counterparts (if applicable) through timely communication and excellent customer service. * Deliver custom solutions to client in order to simplify their logistics needs. * Serve as the first point of contact between the client and internal operations and sales teams * Ensure escalated issues are managed through to resolution * Identify and qualify business opportunities with small and mid-size companies or assigned trade lane. **Support Sales , Account and Trade Lane Managers :** * Prepare and present proposals, quotes and recommend services based on customer needs. * Create and maintain operational SOPs and conduct internal audit for assigned accounts, as needed. * Onboard/Implement new customers * Support RFQ and RFI process.
Ideal Candidate
* Associates’ Degree preferred, two years’ experience in the Freight Forwarding industry required * Cargo wise a plus * Prior sales experience is preferred * Demonstrate ability to provide great customer service. * Strong ability to learn new technologies quickly enough to make intelligent decisions. * Outstanding problem solving and leadership skills * Excellent communication skills, both written and verbal. * Excellent organizational skills and ability to adapt easily. * Ability to prioritize and work around deadlines. * Ability to remain professional, confident and patient at all times. * Must be a team player. * Must be able to work effectively and contribute value with limited direction. * Demonstrate ability in problem solving and negotiation with special emphasis on corporate goals * Ability to communicate in a cooperative and professional manner with all levels of internal staff and entry level customer contacts. * Responsible for and must make every effort to resolve communications, trust and respect concerns and problems * Proficient in Microsoft -- Word, Excel and Power Point
Compensation and Working Conditions
Benefits Benefits included

Additional Notes on Compensation

Medical, Dental, and Vision beginning the 1st of the month following start date. 401(k) with a company match. Flexible Spending Accounts, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Tuition Assistance Program.

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