Application Support Engineer

Scottrade, Inc., a financial services firm, partners with more than three million retail clients to provide the trading services and investment solutions they need to overcome barriers to financial success. Founded in 1980, Scottrade pairs its large nationwide branch network with advanced online products and services to help clients gain insight into the market and react quickly to trading opportunities.

This main purpose of this position is to provide support of Scottrade’s in-house and 3rd party distributed production applications, as well as deployment of new software, upgrades and application code.

* Provide Level 1 and 2 support (24x7) of Scottrade’s in-house and 3rd party distributed production applications, as well as deployment of new software, upgrades and application code to remediate known defects. Effectively escalate to Level 3 in-house and 3rd party support teams as needed. * Provide basic support, maintenance and configuration for various middleware and platform components, such as application servers, web servers and message buses to maximize application availability. * Provide basic technical expertise and perform tasks for all related projects where application releases across QA and production environments are necessary (including Disaster Recovery and Business Continuity). * Ensure application documentation needed for code release and support is accurate, tested and complete. * Contribute to incident/problem management processes regarding production outages. * Work with business, I.T. associates and outside vendors to deploy, document and maintain the distributed application/middleware environments’ additions and changes. * Maintain relationships with I.T. and outside Level 3 escalation points. * Initiate and participate in timely communication to all stakeholders, as necessary, during release and incident processes. * Perform other duties as assigned.

**Knowledge, Skills And Abilities Required:** * Ability to deliver a high level of customer service. * Basic ability to research and resolve problems with minimal assistance. * Basic understanding of incident, problem, release, change and project management policy and processes, as well as an established SDLC framework. * Basic knowledge of application code repositories and functions. * Basic knowledge of TCP/IP networking fundamentals. * Organizational skills with the ability to handle multiple tasks. * Intermediate level proficiency with Microsoft Word, Excel, PowerPoint and Outlook. * Foster company success through a professional appearance, being courteous to customers and all Scottrade associates and by having a positive attitude. **Physical Activites & Requirements, Visual Acuity, Working Conditions And Noise Level:** * While performing the duties of this job, the employee is required to sit, talk, hear, and use hands to finger, handle or feel objects, tools or controls. * The physical requirements of this position are considered to be sedentary work (Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time.). * While performing the duties of this job, the employee is required to have close vision (clear vision at 20 inches or less in order to view a computer screen). * The noise level in the work environment is considered moderate (business office with co-workers, copiers, shredders, printers, etc.). **Contacts With Others:** Contacts with other persons within the department on routine matters as well as regular contact with other departments, or outside the organization furnishing or obtaining factual data requiring ordinary courtesy and tact. May need to use communication skills to maintain goodwill with internal and external contacts. **Minimum Education & Experience:** * Bachelor’s degree in MIS or Computer Science, or equivalent combination of education and experience preferred. * 1+ years professional or academic (including applicable college coursework, trainings or certifications) technical experience required. * 1+ years technical experience in current Intel/Windows and Linux-based server operating systems preferred. * 1+ years technical experience supporting and configuring application and web servers preferred. * 1+ years technical experience in software packaging and distributing, using packaging/distribution tools, including monitoring of related server components via WMI interface preferred. * 1+ years experience in technical writing and documentation techniques, using tools such as MS-Office and various screen capture utilities components and administration preferred. * 1+ years experience supporting multi-tier applications, including database connection configurations preferred.