Customer Care Representative

Yoh

(Summit, New Jersey)
Full Time
Job Posting Details
About Yoh
Yoh covers the diverse talent and workforce management needs in the Aviation, Engineering, Health Care, IT, Life Sciences, Media & Entertainment and Telecom industries. You can be confident that we have the right talent and managed solution for you. You need it. Yoh has it!
Responsibilities
- Will provide service to patients, prescribers, pharmacies and commercial sales staff regarding the Risk Evaluation and Mitigation Strategy (REMS) programs. - Primary handles inbound calls but will also handle outbound calls, faxes and emails. - This position requires workers to use a telephone with a headset. - Respond courteously, professionally, and efficiently to customer contacts concerning all REMS program. - Handles inquiries and issues to resolution while following the requirements outlined in the processes and procedures. - Educate internal & external customers on REMS Programs by effectively describing the process steps and qualifying requirements. - Assist with enrolling new prescribers and patients, completing prescriber and patient surveys, and confirming authorized prescriptions for pharmacies. - Resolve registration flags or direct non-qualified prescribers, patients and pharmacies to the appropriate resource for additional qualifying information. - Recognize potential adverse events, capture relevant basic AE information, and direct such calls to Drug Safety as outlined in the standard operating procedures. - Handle all inquiries and resolve issues as they arise. Follow up on all inquiries/issues forwarded to other departments or third party partners. - Document all contacts into the REMS H database and update any other documents or databases as required. - Complete new hire training and attend all required supplemental training. - Arrive to work on time, adhere to schedule, and be flexible to support other schedules as needed. - Design SMART goals and complete on time as designated and agreed upon by management.
Ideal Candidate
**What You Need to Bring to the Table:** - Bachelor's degree required. - 0-3 years experience in a customer service environment or in a customer interfacing role highly desired. - Excellent communications skills, including verbal, written and listening skills. - Basic inquiry skills to obtain required information. - Proficient in MS Office/Outlook, basic computer/ data entry / keyboard skills and the use of basic office equipment (telephone, fax machine, copier, etc.). - Team player and ability to build relationships. - Knowledge of and compliant to HIPAA guidelines. **The Big Picture - Top Skills You Should Possess:** - Customer Care - Customer Service - Communication

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