Contracts Specialist

Yext puts business on the map. The Yext Knowledge Engine™ lets companies manage their digital knowledge in the cloud and sync it to over 100 services, including Apple Maps, Microsoft Bing, Facebook, Google Maps, Instagram, Siri and Yelp. Yext Listings, Pages, and Reviews help businesses around the globe facilitate face-to-face and digital interactions that boost brand awareness, drive foot traffic, and increase sales.

Yext is looking for a Contracts Specialist to work alongside our Revenue, Finance and Legal teams to help solve deal structure questions and support order processing by ensuring orders are in compliance to revenue & company policy. This role requires an extremely detail-oriented individual who is able to work in a team environment, be self-motivated and solve problems using decision making skills. You will be responsible for understanding Yext's business and generally accepted SaaS contracts business processes.

* Provide internal support and guidance for a regional sales teams, including but not limited to deal structure questions, order processing and ensuring orders are in compliance to revenue & company policy. * Liaise with Revenue Operations, Finance and Legal on contract issues and provide suggestions and assistance for contract negotiation. * Ensure compliance with all company policies. * Help train sellers and facilitate cross-training among the team. * Contributes ideas and innovations to improve upon existing systems, work processes and procedures. * Create and update internal departmental policies. * Participate in projects involving technical and financial concepts providing recommendations. * Review submitted contract and order forms for completeness, accuracy, and conformance inside com. * Process contracts and orders and ensure all documentation is in compliance with revenue and company policy. * Create and modify customer quotes and order forms as required. * Challenge legacy policies and procedures that complicate quote, order, contracting and processing. * Share best practices with team members to enhance the quality and efficiency of support and contribute to the knowledge base. * Establish strong relationships with Revenue, Finance and Legal, and other internal resources as appropriate. * Negotiate, draft and prepare for execution agreements for the licensing and/or support of Yext products for all sales levels. * Obtain required approval for non-standard contract provisions through appropriate departments, following up to secure timely responses. * Identify and communicate potential compliance or control issues to Finance and Legal. * Prioritize multiple matters and projects, continuously communicating with Yext's Legal team and clients to ensure expectations are clear and met. * Assist counsel in developing new and improved corporate templates for product or service offerings. * Act as a focal point for fielding contract-based questions from all departments throughout the company; provide practical contractual guidance to business team members. Review and approve consents, license transfers and other routine customer requests. * Work closely with Legal as a point of contact to ensure contract management database and files are properly maintained. * Use independent judgment and creativity to resolve contract issues. * Focus on the design, implementation and effectiveness of the contracting process with the goal of making continuous process improvements. * Maintain a sharp focus on client activities and requirements so as to be able to better serve client needs. * Foster collaboration and alignment with corporate directives, objectives and processes, as well as Legal Department directives, objectives and processes.

**Minimum Requirements:** * 4+ years customer order management, or sales support experience in the IT industry * Contract structuring and Order Management experience * Demonstrated participation in process improvement initiatives and/or project management experience * Excellent interpersonal skills; ability to articulate verbally and written, willingness to appropriately debate difficult issues; ability to think quickly * Ability to excel in a fast growing/fast paced environment delivering accuracy while managing to deadlines where adaptability is imperative * Ability to understand broader business and financial issues, juggle multiple projects and tasks, and to work with deadlines and in a fast paced environment * Great attention to detail * Thrives in a team environment * Demonstrated initiative * Ability to work independently * Bachelors degree or equivalent combination of education and experience **Preferred Requirements:** * Proficient in Salesforce * Experience working with Apttus