Marketing Business Analyst

Tesoro Corporation, a Fortune 100 company, is a leading independent refiner and marketer of petroleum products with a strategically focused presence in the western United States. Tesoro, through our subsidiaries, owns and operates seven refineries with a combined capacity of over 895,000 barrels per day. Our retail-marketing system includes over 2,400 retail stations under the ARCO®, Shell®, Exxon®, Mobil®, USA Gasoline™, Rebel™ and Tesoro® brands.

Develops understanding of Marketing business processes, their opportunities for optimization, and the relationships to technology. Provides overall support and enhancements to internal and external users of web-based and cloud-based solutions managed by Marketing. Meets with customers to gather and document effective business requirements and translates requirements to system design. Provides oversight to the change and release management of business process changes and/or system enhancements. Develops and delivers training plans, materials, and documentation for internal and external stakeholders.

• Engages internal and external stakeholders to identify and understand business processes and requirements, document current and future states, streamline where possible, and manage change and communication approaches around people, process, and technology.
• Provides technical support to users of web-based and cloud-based systems
• Participates in prioritization of changes in web-based and cloud-based systems. Configures and properly tests system changes in response to user needs. Communicates changes and trains impacted users. Deploys system changes, ensuring no negative impact to existing business operations across the various departments.
• Provides project management support through various methods such as planning, scheduling, activity management, facilitation, implementation, and monitoring.
• Collaborates with IT on system management and integration between Marketing web/cloud-based systems and other Tesoro systems.
• Collaborates with IT to ensure successful utilization of mobile devices and other impacted infrastructures with web-based and cloud-based systems

Education and Experience:

• Minimum undergraduate degree in Marketing, Business Information Systems, Engineering, or related discipline required.
• Minimum 3 years experience in providing service & support and training to customers required.
• Minimum 3 years experience with information systems (e.g. SAP; Salesforce) and business analysis required.

Special Skills:

• Solid experience with Microsoft Visio, PowerPoint, Word, and Excel.
• Technical understanding of data interfaces and database concepts.
• Experience with cloud computing services (e.g. PaaS, SaaS) or other marketing tools.
• Salesforce experience.
• Marketing and/or Sales experience.
• Understanding of refined fuels marketing processes.
• Understanding of existing IT systems used by Tesoro Marketing.
• A customer-focused and inquisitive personality with great interpersonal skills.
• Excellent written and verbal communication skills.
• Excellent time management and logical decision-making required.