Account Services Engineer (ASE)

Xerox (NYSE: XRX) is helping change the way the world works. By applying our expertise in imaging, business process, analytics, automation and user-centric insights, we engineer the flow of work to provide greater productivity, efficiency and personalization.

The Account Services Engineer (ASE) provides complete support coverage for equipment assigned to a Managed Services customer in order to maintain the highest possible uptime for the customer. While the support extends from supply replenishment through finished output, including operation of the equipment and finishing devices, it also includes full break/fix repair of the assigned equipment. • The ASE ensures the equipment is set to optimal quality and performs full repair and replacement procedures to maintain peak standards of performance. This includes ensuring the output quality meets customer requirements by monitoring device performance and making adjustments as required. The ASE engages Technical Resources when appropriate to support the client’s business requirements.

* Perform routine services to ensure equipment availability to client site users. * Serve as the primary customer contact for providing all maintenance, production and supply inventories of assigned equipment. * Perform equipment operation (printing, scanning, copying) to deliver finished documents as required including use of finishing devices. * Provide appropriate communication, support, and interface to on-site client base as to equipment status and availability. * Proactively manage consumables and supplies replacement as required. * Provide customer training on assigned products to improve end user knowledge of equipment functionality. * Maintain appropriate communication with Managed & Technical Services personnel within assigned area of coverage. * Provide accurate and timely monthly reporting of activities (as required) using activity reporting software and tools. * Take responsibility for customer satisfaction through proper use of customer management skills and engaging the support of other Xerox personnel as required. Develop schedules & implement preventative and corrective maintenance services to maximize equipment uptime and performance.

* Minimum High School Diploma / (GED) / Secondary School GCSE or equivalent Preferred Associate Degree / College Diploma /Cegep / A Levels in electrical / electronic curriculum * Successful completion of EL CSE test battery including Ishihara Color Vision test Successful prior experience delivering services to a on-site client environment demonstrating superior customer service skills Preferred previous field technician or electrical/mechanical repair experience Effective interpersonal skill & behaviors with the ability to interact with a diverse client population. * Demonstrated capability in the maintenance and repair of electronic /electrical /mechanical printing or computer equipment Effective organizational skills PC skills in MS Office applications, Internet navigation. * Basic understanding of network printing, job creation, and submission Ability to manage multiple tasks Ability to lift and move up to 50 pounds Possesses reliable, dependable transportation