Account Manager

Volusion is a fully hosted, all-in-one shopping cart software trusted by over 40,000 merchants. The platform, designed for small and medium business owners, includes everything you need to succeed.

The Account Managers, AKA Coaches are focused on building a sound foundation for our customers and keeping them as Volusion store owners for life! Each day this team calls on new store owners to help them build their site. They own the relationship with the Volusion store owner and become their trusted advisor. Superhero status is achieved through retention of the customers and making introductions to the appropriate post sales team when new opportunities to sell Volusion products or services are recognized. Your success drives company revenue and new store growth for Volusion and is vital to Volusion’s continued dominance in the ecommerce market. Should you accept the challenge and succeed you will love our monthly bonus potential and long term career opportunities!

* Act as main point of contact for new merchants * Deliver initial On-Boarding Session to familiarize merchants with the Volusion software * Build good relationships with new merchants and ensure store set-up * Advise merchants on strategies, tactics, and best practices to better equip them for success * Ask good qualifying questions to understand the merchant’s long term goals and position Volusion services * Increase customer retention by conducting regular check-in calls and addressing/facilitating any questions or concerns * Take ownership of complex customer issues, and work cross-functionally as needed to drive a prompt resolution * Track accounts to identify retention risk and work proactively to eliminate that risk * Function as the voice of the customer and provide internal feedback on how Volusion can better serve our customers and improve product * Continually deliver WOW experiences in every customer interaction * Direct responsibility for retaining account base and preventing turnover * May perform any other related duties as required by supervisor

* Exceptional relationship-building skills * Ability to learn new software and communicate that expertise * Experience adapting, innovating, and embracing change * Ability to prioritize and effectively escalate issues as needed while understanding the impact on the overall business * Candidates with knowledge of ecommerce will be given preference * Bachelor's degree preferred