Senior IT Engineer

Veeva Systems Inc. is a leader in cloud-based software for the global life sciences industry.

We are currently seeking a Senior IT Engineer to support our Pleasanton HQ. The Senior IT Engineer must be resourceful, technical, cool under fire, and love to work in a fast paced environment. For the right candidate, this is a fun job with a dynamic and growing company where you will be given the opportunity to contribute and learn. You must have a sense of autonomy, job ownership, and be willing to work in a role where at times, the job scope is not clearly defined.

* Manage and deploy corporate PC’s/Mac’s (new hardware configuration, image maintenance, diagnosis and repair, coordinate warranty repairs). * Manage VOIP phone system and distribution of equipment. * General IT related tasks including onboarding of new hires, diagnosing and repairing end-user IT devices, and general IT ticket management. * Inventory and maintain IT asset data (serial numbers, software keys, locations, etc.). * Shipping, recycling, and disposal of computers, peripherals. * Troubleshoot complex problems on layer 2 and layer 3 switch platforms and LAN switching related technology. Including analysis of situations, which require in-depth evaluation. * Demonstrated CCNA level knowledge of Wireless Fundamentals, HSRP/VRRP, VLAN's, STP along with other routing/switching protocols and concepts. * Operational experience configuring, deploying and maintaining Cisco network equipment. * Understanding and experience working with Meraki Security Appliances, Switches, and Access Points. * Deploy and maintain access-list and firewall policies on a Cisco ASA device. * Understanding of high-level network architecture and design with an emphasis on multi-site networks and Internet transport. * Assist in the management of hosted IT applications (Google Apps, intranet, etc.). * Evaluate and recommend information technologies and applications.

* Minimum 4 years in an IT desktop, support, administrator or similar role. * Four year degree in Computer Science/Information Technology or related discipline. * Deep experience with MS Windows and/or Mac OS. * Current Cisco Certification, CCNA Route and Switch required, CCNA Wireless and/or Security desired. * PC/Mac hardware repair, troubleshooting. * Ability to install, upgrade, troubleshoot, and maintain all types of software. * Excellent verbal and interpersonal skills. * Extreme customer focus. * Highly motivated individual with experience getting things done in a fast paced environment.