Senior IT Engineer

Veeva Systems Inc. is a leader in cloud-based software for the global life sciences industry. Committed to innovation, product excellence, and customer success, Veeva has more than 400 customers, ranging from the world's largest pharmaceutical companies to emerging biotechs.

We are currently seeking a Senior IT Engineer to support our Pleasanton HQ. The Senior IT Engineer must be resourceful, technical, cool under fire, and love to work in a fast paced environment. For the right candidate, this is a fun job with a dynamic and growing company where you will be given the opportunity to contribute and learn. You must have a sense of autonomy, job ownership, and be willing to work in a role where at times, the job scope is not clearly defined.

• Manage and deploy corporate PC’s/Mac’s (new hardware configuration, image maintenance, diagnosis and repair, coordinate warranty repairs).
• Manage VOIP phone system and distribution of equipment.
• General IT related tasks including onboarding of new hires, diagnosing and repairing end-user IT devices, and general IT ticket management.
• Inventory and maintain IT asset data (serial numbers, software keys, locations, etc.).
• Shipping, recycling, and disposal of computers, peripherals.
• Troubleshoot complex problems on layer 2 and layer 3 switch platforms and LAN switching related technology. Including analysis of situations, which require in-depth evaluation.
• Demonstrated CCNA level knowledge of Wireless Fundamentals, HSRP/VRRP, VLAN's, STP along with other routing/switching protocols and concepts.
• Operational experience configuring, deploying and maintaining Cisco network equipment.
• Understanding and experience working with Meraki Security Appliances, Switches, and Access Points.
• Deploy and maintain access-list and firewall policies on a Cisco ASA device.
• Understanding of high-level network architecture and design with an emphasis on multi-site networks and Internet transport.
• Assist in the management of hosted IT applications (Google Apps, intranet, etc.).
• Evaluate and recommend information technologies and applications.

• Minimum 4 years in an IT desktop, support, administrator or similar role.
• Four year degree in Computer Science/Information Technology or related discipline.
• Deep experience with MS Windows and/or Mac OS.
• Current Cisco Certification, CCNA Route and Switch required, CCNA Wireless and/or Security desired.
• PC/Mac hardware repair, troubleshooting.
• Ability to install, upgrade, troubleshoot, and maintain all types of software.
• Excellent verbal and interpersonal skills.
• Extreme customer focus.
• Highly motivated individual with experience getting things done in a fast paced environment.