Sales Support Specialist

Vantiv

(Durango, Colorado)
Full Time Evenings
Job Posting Details
About Vantiv
Vantiv is making payments smarter, faster, and easier for all our partners, as well as the consumers they serve. From the largest retailers in the U.S., to the coffee shop down the street, we are leading the transformation in payments through chip-enabled cards, mobile wallets, eCommerce, and technology solutions to businesses of all sizes.
Summary
Responsible for providing and building both Business/Customer relationship and growth support for Banking and Business Partners as well as providing world class service to Vantiv's Merchant Sales Representatives. The focus of this position is to develop, and demonstrate empathy within the bank partner/business relationships and to build confidence within our internal sales channels that their sales/merchant issue will be resolved. This position will be the liaison between the Business Partners/Sales teams and all internal departments within Vantiv including Finance, IT, Operations, Product, and Sales Program Management. This function possesses an extensive knowledge base of the organization; its products, services, policies and procedures.
Responsibilities
The position will provide assistance with issues related to the New Account Boarding, Product, Compensation, Account Escalation, and IT as well as general inquiries. They will also be responsible for managing escalated issues and partner concerns. * Build and enhance strong relationships with Bank/Business Partners. * Provide superior support services to Vantiv's partners and sales representatives. * Provide empathy for Partner's concerns. * Researches and resolves internal and external partner inquiries, issues and problem situations via telephone, fax, instant message and e-mail inquiries. * Learn and maintain a deep knowledge of Vantiv processes, products, and supporting technology * Take ownership of day-to-day sales related issues, research and follow through until resolved * Responsible for supporting operational functions including new account (presale) set up, boarding (implementation) support and post sale issues. * Strong growth and sales orientation. * Work closely and professionally with varying levels of management, customers and staff. * Produces daily, weekly, monthly statistical reports. * Analyze and identify trends or recurring problems. Communicate findings to Sales Support VP, Sales Management and Sales Training. Assist in resolution of problems. * Ensure quality standards are met and maintained. * Establish and maintain good relationship with internal teams and with the Sales Representatives and Sales Management Teams. * Strong analytical and troubleshooting skills with the ability to quickly identify and resolve issues. * Service Oriented; ability to think strategically and act tactically. * Superior interpersonal abilities. Ability to promote a positive working environment within the department and other areas. Demonstrate a high level of professionalism. * Ability to work independently with little or no supervision. * Ability to coordinate multiple tasks simultaneously.
Ideal Candidate
**Knowledge & Skills Required** * Strong verbal and written communication skills. * Attention to detail in problem resolution. Display sense of urgency. Ability to meet deadlines with accuracy. * Unquestioned integrity and personal ethics. Willingness to speak up. * Excellent problem solving and problem resolution. High sense of urgency in resolving issues. * Must be able to keep a positive attitude even in stressful situations. * Industry knowledge and experience preferred. * Ability to project confidence and enthusiasm about the company. * Excellent customer service and communication skills. * Ability to practice responsible and sometimes creative decision making skills. * Strong organizational skills; ability to manage multiple demands and priorities. * Proficient with MS Office, Word and Excel preferred. * Strong Relationship Management Skills; ability to maintain professionalism at all times. * Have worked in a call center environment in multiple support capacities (tech desk, charge back, risk, etc.) **Working Conditions** * Ability to work approximately 10:30am-7:00pm MST * Able to work additional hours as necessary. * Moderate noise / office atmosphere.

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