Client Service Representative

Vantiv is making payments smarter, faster, and easier for all our partners, as well as the consumers they serve. From the largest retailers in the U.S., to the coffee shop down the street, we are leading the transformation in payments through chip-enabled cards, mobile wallets, eCommerce, and technology solutions to businesses of all sizes.

Vantiv is growing and we are looking for a Client Service Representative to join our team in Lowell MA! At the core, this person is truly an enthusiastic, customer service professional that is dedicated to creating an exceptional experience for both our merchants and Customer Experience Management team.

In this role, you will interact with merchants via phone, email, and chat to identify and resolve issues, while responding to product and feature questions. This role requires a diligent, detail-oriented, and personable self-starter who succeeds in working in a team environment. * Deliver outstanding customer relations with a friendly demeanor, upbeat attitude, and willingness to help at all times that results consistently high customer satisfaction. * Respond to incoming email, phone and chat requests to ensure timely resolution or escalation. * Exercise independent judgment when researching and responding to internal and external requests. * Collaborate inter-departmentally to promote effective lines of communication in order to quickly respond to and resolve support requests * Become an expert on our merchant reporting platform to assist with training and answer questions surrounding navigation, reconciliation, and industry best practices * Actively listen to merchant questions and concerns to develop a better understanding of their business to provide solutions and product information * Assist in training and development initiatives for new team members * Continuously increase knowledge and skills through self-motivation, in-house training, and formal education * Assume additional responsibilities and tasks as directed by management

* 2+ years of customer service experience in a corporate environment * H.S. Diploma or GED required but Bachelor's degree is preferred * Strong communication and customer service skills needed to provide a world class experience to our merchants * Must be proficient with MS Office applications including Outlook, Word and Excel; experience using SalesForce CRM is a plus. * Attention to detail and ability to multi task * Must be self-motivated and able to work effectively in an open environment both individually and within a team * Ability to be flexible and adaptable to changing processes and procedures * Strongly aligned with Vantiv's values Passionate, Continuous Improvement, Winning Attitude, Strong Character, Value People