Channel Development Manager

Vantiv is making payments smarter, faster, and easier for all our partners, as well as the consumers they serve. From the largest retailers in the U.S., to the coffee shop down the street, we are leading the transformation in payments through chip-enabled cards, mobile wallets, eCommerce, and technology solutions to businesses of all sizes.

Vantiv currently has an exciting opportunity for channel sales professional to join our sales team in Denver, Colorado. The Channel Sales Development Manager is responsible for executing and meeting/exceeding the forecast leads goal and increasing active dealer counts through building excellent customer relations with developers/dealers using dedicated resources with a positive attitude. The CDM position works with an assigned portfolio of dealers who provide a higher value to the Vantiv business model. Specific tasks include: Outbound call campaigns, using a CRM, and working with a team platform partnership.

* Assertive outbound calls to high value dealers and help them position Vantiv at the merchant level * Develop and maintain positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. * Work in concert as needed with other departments (Channel, Support, & Marketing) * Own all commission and product questions with dealers * Build a positive long term relationship with dealer to help increase sales opportunities * Respond/acknowledge all correspondence within 24 hours either verbally or by email * All calls/emails logged appropriately * Document inquiry outcomes, solutions for accurate tracking and analysis to be used in the future, or by other departments as needed

* Bachelor's Degree (B.A.) in Business Administration or equivalent amount of education and experience preferred. * At least 5 years customer service and sales experience required, preferably within the Payment Processing Industry. * Successful history building new reseller relationships within an existing reseller base. * Knowledge of Vantiv operations, commissions, software, technical support and IT processes. * Ability to apply creative, aggressive and persistent selling techniques to confidently recruit/convert a variety of different developer/reseller types.