Concierge

Vail Resorts

(Vail, Colorado)

Full Time

Job Posting Details

About Vail Resorts

Vail Resorts is the premier mountain resort company in the world and a leader in luxury, destination-based travel at iconic locations.

Summary

The Lodge at Vail is a classic icon of the Vail Valley, where the authentic character of a grand alpine lodge comes together with unsurpassed service into a truly memorable lodging experience. The Concierge is responsible for ensuring a guest's needs are met before, during and after their stay.

Responsibilities

* Assist guests with all aspects of their stay by being knowledgable about all local vendors and providing an Experience of a Lifetime
* Booking and confirming all guest requests for dining, transportation, and activities in a timely and professional manner.
* Checking the concierge e-mail account frequently and ensuring every e-mail has a response.
* Using the concierge system GoConcierge to establish, edit and issue guest itineraries
* Assisting guests ship luggage and documents.
* Welcome and assist guests in a warm and friendly manner
* Respond to guest inquiries with accurate information regarding hours of outlet operaiton, directions to local attractions and restaurants and meeting spaces
* Responsible for delivery items and other materials to guest rooms and areas of the hotel as required
* Ensure good safety practices of guests througout the hotel and proper emergency safety procedures are followed.
* Bill guests for transportation, amenities and establish an understanding of the property management system LMS in order to better assist the guest.
* Maintain and develop existing and new relationships with external vendors in order to assist the guest.
* Handles confidential information, including guest records, with a high degree of integrity. 
* Work independently and as a team in an organized and proactive manner.

Assist guests with all aspects of their stay by being knowledgable about all local vendors and providing an Experience of a Lifetime
Booking and confirming all guest requests for dining, transportation, and activities in a timely and professional manner.
Checking the concierge e-mail account frequently and ensuring every e-mail has a response.
Using the concierge system GoConcierge to establish, edit and issue guest itineraries
Assisting guests ship luggage and documents.
Welcome and assist guests in a warm and friendly manner
Respond to guest inquiries with accurate information regarding hours of outlet operaiton, directions to local attractions and restaurants and meeting spaces
Responsible for delivery items and other materials to guest rooms and areas of the hotel as required
Ensure good safety practices of guests througout the hotel and proper emergency safety procedures are followed.
Bill guests for transportation, amenities and establish an understanding of the property management system LMS in order to better assist the guest.
Maintain and develop existing and new relationships with external vendors in order to assist the guest.
Handles confidential information, including guest records, with a high degree of integrity.
Work independently and as a team in an organized and proactive manner.

Ideal Candidate

High School diploma or GED. -required
Minimum of 2 years in a guest service role preferably with the Vail or surrounding areas. -required
Knowledge of restaurants, activities, events and general information about the Vail Valley area. -required
Ability to effectively communicate detailed information to guests and employees. -required
Ability to lift 50lbs. -required
Required to stand for up to 8 hours per day. -required
Proficiency in English. -required