Concierge

Vail Resorts is the premier mountain resort company in the world and a leader in luxury, destination-based travel at iconic locations.

The Lodge at Vail is a classic icon of the Vail Valley, where the authentic character of a grand alpine lodge comes together with unsurpassed service into a truly memorable lodging experience. The Concierge is responsible for ensuring a guest's needs are met before, during and after their stay.

* Assist guests with all aspects of their stay by being knowledgable about all local vendors and providing an Experience of a Lifetime * Booking and confirming all guest requests for dining, transportation, and activities in a timely and professional manner. * Checking the concierge e-mail account frequently and ensuring every e-mail has a response. * Using the concierge system GoConcierge to establish, edit and issue guest itineraries * Assisting guests ship luggage and documents. * Welcome and assist guests in a warm and friendly manner * Respond to guest inquiries with accurate information regarding hours of outlet operaiton, directions to local attractions and restaurants and meeting spaces * Responsible for delivery items and other materials to guest rooms and areas of the hotel as required * Ensure good safety practices of guests througout the hotel and proper emergency safety procedures are followed. * Bill guests for transportation, amenities and establish an understanding of the property management system LMS in order to better assist the guest. * Maintain and develop existing and new relationships with external vendors in order to assist the guest. * Handles confidential information, including guest records, with a high degree of integrity. * Work independently and as a team in an organized and proactive manner.

* High School diploma or GED. -required * Minimum of 2 years in a guest service role preferably with the Vail or surrounding areas. -required * Knowledge of restaurants, activities, events and general information about the Vail Valley area. -required * Ability to effectively communicate detailed information to guests and employees. -required * Ability to lift 50lbs. -required * Required to stand for up to 8 hours per day. -required * Proficiency in English. -required